88/28 Soi Naklue14/1 T.Naklue, Banglamung District, Na Kluea, Bang Lamung, Chon Buri Province, 20150, ThailandVer datos del hotel
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1 noche
Valoraciones de usuarios
8.7/10
Muy bueno
74 valoración
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Valoraciones verificadas
Ubicación8.6
Instalaciones8.8
Servicio8.8
Limpieza8.7
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Todos los comentarios(74)
Valoraciones positivas(68)
Valoraciones con fotos/vídeo(27)
Desayuno estupendo(8)
Ambiente con clase(7)
Piscina limpia(7)
Piscina estupenda(7)
Muchos servicios/instalaciones(6)
Tranquilo y confortable(6)
Bien comunicado(5)
Personal de recepción amable(5)
Valoraciones negativas(6)
Usuario anónimo
Habitación superior con cama extragrande
Fecha de estancia: nov 2024
Familias
9 valoración
2.0/10
Fecha de publicación: 31 dic 2024
This was one of the worst hotel stays I’ve ever had, and it’s shocking that this property claims to be a 5-star hotel on Trip.com.
First, the WiFi was atrocious. It didn’t work at all, and I had to repeatedly call the front desk to have it fixed. Even after multiple attempts, the connection was unreliable and slow. For a 5-star property, this is completely unacceptable.
The cleanliness was appalling. The room floor was sticky, with visible dirt, and it clearly hadn’t been cleaned properly. Dust coated the surfaces, and the bathroom wasn’t much better—it looked like it hadn’t been maintained for weeks. It felt like staying in a low-grade motel rather than a luxury hotel.
The TV didn’t work either. It refused to turn on, and there was no explanation or attempt to fix it. This added to the frustration of having limited in-room amenities and left me wondering how the hotel could neglect such basic facilities.
The noise levels were intolerable. Late at night, large groups of tourists checked in, creating chaos in the hallways. Adding to this, the soundproofing in the rooms was awful. Every noise from neighboring rooms, including some extremely “unpleasant” and inappropriate sounds, was clearly audible, making it impossible to relax.
The staff were unhelpful and unfriendly. Communication was a big issue as they struggled with basic language skills. For example, when I asked for a toothbrush, the staff simply pointed vaguely somewhere instead of assisting me. This lack of professionalism and hospitality was disappointing and made the stay even more unpleasant.
The room’s amenities were outdated and poorly maintained. The furniture was scratched and worn, the air conditioning was loud and inefficient, and the overall condition of the room was far below standard.
The hotel claims it was renovated in 2023, but honestly, who knows? Nothing about the state of the room or the facilities suggested any recent renovation. If this is the result of an upgrade, I dread to think what it was like before!
This hotel is far from what it advertises and absolutely not worth the price. It needs major improvements in cleanliness, soundproofing, basic amenities, and staff training to even come close to a true 5-star experience. I strongly recommend looking elsewhere for a better stay.
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Respuesta del alojamiento: ขอบคุณสำหรับคอมเม้นของคุณ ทางเราน้อมรับและพร้อมปรับปรุงแก้ไขให้ดีขึ้นค่ะ ขอบพระคุณสำหรับคำแนะนำที่ดีให้กับเราค่ะ
jatqkthh
Habitación superior con cama extragrande
Fecha de estancia: nov 2024
Viaje con amigos
19 valoración
10/10
Excepcional
Fecha de publicación: 2 ene 2025
It is very good service
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Respuesta del alojamiento: Thank you very much for your comment
Munkhbayars
Habitación superior con cama extragrande
Fecha de estancia: oct 2023
Parejas
3 valoración
8.5/10
Muy bueno
Fecha de publicación: 26 nov 2023
i spent five days so i went to outside everyday but i think this hotel shuttle service not available ,may be next time improve process made it , thanks a lot
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Respuesta del alojamiento: ขอบคุณลูกค้าที่ให้คำแนะนำ ทางเราจะดำเนินการนำคุณคำติชมไปปรับปรุงการบริการในโอกาสต่อไป
Austin99
Habitación superior con cama extragrande
Fecha de estancia: abr 2025
Viaje con amigos
5 valoración
10/10
Excepcional
Fecha de publicación: 21 may 2025
Great deal
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Respuesta del alojamiento: Dear Guest,Thank you for your recent stay and for awarding us a perfect rating. Your glowing feedback made our day! We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to exceed your expectations once more.Warm regards,D Eco Wellness Center Team
Louis_411
Habitación superior (2 camas)
Fecha de estancia: may 2025
Viaje en solitario
4 valoración
8.0/10
Muy bueno
Fecha de publicación: 6 jun 2025
clean
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Respuesta del alojamiento: Dear Louis_411,Thank you for your kind feedback and for rating us! We're glad to hear you found the place clean. We hope to welcome you again soon and provide an even better experience next time!Warm regards,D-Eco Wellness Center
Respuesta del alojamiento: Dear Guest,Thank you very much for choosing to stay in our hotel and for taking the time to give such a warm evaluation. We are very happy to know that you are satisfied with your stay. Whether it is the convenient location, warm atmosphere, or the service and breakfast of our staff, it can add good memories to your journey.We will continue to work hard to improve the quality of service and look forward to serving you again in the near future. Welcome to visit us again!Sincerely,D Eco Wellness Center Team
Respuesta del alojamiento: Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!
Respuesta del alojamiento: Dear Mr. Yin Weiqi,Thank you for choosing to stay with us and for sharing your positive experience. Your 4/5 rating means a lot to us, and we're thrilled to know that you had a pleasant stay. We're always striving for perfection, and we appreciate your feedback. Should you have any suggestions for improvement, please feel free to share. We hope to welcome you back soon.Best regards,Kittiphat P. (Austin)Reservation Agent D-ECO Wellness Centre PattayaTel. +66 (0) 82 280 822288/28 Moo. 5, Naklua 14/1 Alley, Pattaya City, Bang Lamung District, Chon Buri 20150.
Respuesta del alojamiento: Dear Peng Siwei,Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us.Best regards,Kittiphat P.Reservation Agent D-ECO Wellness Centre PattayaTel. +66 (0) 82 280 822288/28 Moo. 5, Naklua 14/1 Alley, Pattaya City, Bang Lamung District, Chon Buri 20150.
Respuesta del alojamiento: Dear Mr. Qian Liang,Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us.Best regards,Kittiphat P. (Austin)Reservation Agent D-ECO Wellness Centre PattayaTel. +66 (0) 82 280 822288/28 Moo. 5, Naklua 14/1 Alley, Pattaya City, Bang Lamung District, Chon Buri 20150.
Respuesta del alojamiento: เรียน คุณสดใสทางที่พักขอขอบพระคุณเป็นอย่างยิ่งสำหรับรีวิวและความคิดเห็นดี ๆ ที่ท่านกรุณาแบ่งปันให้กับเราเรารู้สึกยินดีเป็นอย่างยิ่งที่ท่านพึงพอใจกับความสะอาดของห้องพัก ความหลากหลายของสิ่งอำนวยความสะดวก รวมถึงอาหารที่มีให้เลือกหลากหลายและมีรสชาติถูกใจ ทั้งนี้ เรายิ่งรู้สึกดีใจเมื่อได้ทราบว่าท่านมองว่าการเข้าพักกับเราคุ้มค่ากับราคาที่จ่ายหวังเป็นอย่างยิ่งว่าจะได้มีโอกาสต้อนรับท่านอีกครั้งในเร็ว ๆ นี้ขอแสดงความนับถือD Eco Wellness Center Team
Ealing&chenyiling
Habitación superior con cama extragrande
Fecha de estancia: ene 2025
Viaje con amigos
14 valoración
10/10
Excepcional
Fecha de publicación: 22 feb 2025
再次來這家酒店,客房寬敞,非常安靜,過景點打突突車很快就到
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Respuesta del alojamiento: Dear Ms. Chen Yiling,Thank you so much for returning to stay with us! We're delighted to hear that you enjoyed the spacious and quiet room. We're also glad that the convenience of traveling to the viewpoint by tuk-tuk was added to your experience. We truly appreciate your kind words and look forward to welcoming you again soon!Best regards,Kittiphat P. (Austin)Reservation Agent D-ECO Wellness Centre PattayaTel. +66 (0) 82 280 822288/28 Moo. 5, Naklua 14/1 Alley, Pattaya City, Bang Lamung District, Chon Buri 20150.
Respuesta del alojamiento: เรียน ท่านผู้มีอุปการคุณขอขอบพระคุณเป็นอย่างยิ่งสำหรับคำชมเกี่ยวกับความสะอาดของห้องพักและการบริการที่ดีของพนักงาน ทางเรารู้สึกยินดีและภูมิใจอย่างยิ่งที่ท่านประทับใจกับการเข้าพักในครั้งนี้หวังเป็นอย่างยิ่งว่าจะได้มีโอกาสต้อนรับท่านอีกครั้งในโอกาสหน้านะครับด้วยความเคารพอย่างสูงD Eco Wellness Center
Respuesta del alojamiento: Dear Ms. Zheng Yuanji,Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us.Best regards,Kittiphat P. (Austin)Reservation Agent D-ECO Wellness Centre PattayaTel. +66 (0) 82 280 822288/28 Moo. 5, Naklua 14/1 Alley, Pattaya City, Bang Lamung District, Chon Buri 20150.