Citadines Bay City Manila

Valoraciones de Citadines Bay City Manila

Citadines Bay City Manila

Diosdado Macapagal Boulevard, corner Coral Way, Pasay, Metro Manila, 1300, PhilippinesVer datos del hotel
Citadines Bay City Manila
Citadines Bay City ManilaCitadines Bay City ManilaCitadines Bay City Manila
Encuentra habitaciones disponibles para tus fechas de viaje
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Valoraciones de usuarios

8.9/10
Muy bueno
173 valoración
Valoraciones verificadas
Ubicación9.1
Instalaciones8.7
Servicio8.7
Limpieza8.9
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Todos los comentarios(173)
Valoraciones positivas(165)
Valoraciones con fotos/vídeo(38)
Muy buen servicio(42)
¡Estancia excelente!(27)
Conveniente para ir de compras(13)
Bien comunicado(7)
Cerca del aeropuerto(7)
Muy recomendable(6)
Piscina limpia(6)
Piscina estupenda(6)
Valoraciones negativas(8)
Usuario invitado
Estudio deluxe (cama doble)
Fecha de estancia: dic 2024
Parejas
2 valoración
7.5/10
Fecha de publicación: 6 ene 2025
No cable tv, no cutlery, no toothbrush & breakfast wasn't included. To be honest, I was disappointed and now wish I had booked the Conrad 😭
Respuesta del alojamiento: Dear Valued Guest,Warm greetings from Citadines Bay City Manila!We’re truly sorry to hear that your stay didn’t meet your expectations and left you disappointed. We understand how these details can impact your overall experience, and we sincerely apologize for any inconvenience caused. Your comments are valuable, and we’ll use them to improve our services and amenities to better cater to our guests’ needs. We hope you’ll consider giving us another chance in the future to provide you with a much better stay. If there’s anything we can do to address your concerns further, please don’t hesitate to let us know. Sincerely,Allan PamuteAssistant Manager, Guest Service
Usuario anónimo
Estudio deluxe (cama doble)
Fecha de estancia: dic 2024
Viaje en solitario
10 valoración
8.5/10
Muy bueno
Fecha de publicación: 25 feb 2025
No spa
Respuesta del alojamiento: Dear Valued Guest,Greetings from Citadines Bay City Manila!Thank you for taking the time to share your most recent stay experience with us here at Citadines Bay City Manila. We are delighted to hear that you had a wonderful stay during your stay. With regards to your feedback on the unavailability of the spa, please be advised that we have spa services available to all in-house guests although it is for room service only.We are looking forward to welcoming you back soon!Sincerely,Allan PamuteAsst. Manager, Guest Service
Usuario anónimo
Estudio Deluxe con 2 camas individuales
Fecha de estancia: nov 2025
Familias
2 valoración
8.0/10
Muy bueno
Fecha de publicación: 3 ene 2026
We paid 3500 for the food sa NYE countdown, di worth it, overprice, food taste like crap and yung fireworks tinipid, yung banda naman boses ipis! Sabi na nga ba wag mag NYE sa pool area eh, overprice di naman worth it. Waste of money! Room is superb okay, buti nalang di kami nag avail ng breakfast.
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AngeloRivera
Habitación premium, 1 dormitorio
Fecha de estancia: nov 2025
Parejas
7 valoración
10/10
Excepcional
Fecha de publicación: 7 ene 2026
Lovely stay at Citadines. Staff are very welcoming and hospitable. Would recommend to friends and family.
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Wanrawie
Estudio deluxe (cama doble)
Fecha de estancia: oct 2025
Viaje de negocios
5 valoración
10/10
Excepcional
Fecha de publicación: 29 nov 2025
Service mind 10/10. Everyone are nice. I stayed at the end of November and they decorated the hotel in a Christmas theme which was great.
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Respuesta del alojamiento: Dear Mr/Ms. Wanrawie,Mabuhay from Citadines Bay City Manila!Thank you for the glowing review and recommendations! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteGuest Service Manager
Usuario invitado
Estudio deluxe (cama doble)
Fecha de estancia: sep 2025
Viaje en solitario
4 valoración
10/10
Excepcional
Fecha de publicación: 17 nov 2025
Impeccably clean rooms, attentive service, and a great location. Every detail was well taken care of, and it truly elevated my trip. Highly recommended!
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Respuesta del alojamiento: Dear Valued Guest,Mabuhay from Citadines Bay City Manila!Thank you for the glowing review and recommendations! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteGuest Service Manager
patriccia
Habitación premium, 1 dormitorio
Fecha de estancia: sep 2025
Familias
10 valoración
9.0/10
Fabuloso
Fecha de publicación: 3 nov 2025
Great value for its location. Free coffee for ASR members and service was good!
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Respuesta del alojamiento: Dear Ms. Patricia,Mabuhay from Citadines Bay City Manila!Thank you for the glowing review and recommendations! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteGuest Service Manager
sunshineonme
Estudio deluxe (cama doble)
Fecha de estancia: ago 2025
Viaje de negocios
10 valoración
7.0/10
Fecha de publicación: 27 sep 2025
Location is good. 20 mins to airport. There is a supermarket and small mall beside the hotel. Room comes with separate living room. Size is good Buffet breakfast has limited spreads, not many choices.
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Respuesta del alojamiento: Dear Ms. Sunshineonme,Mabuhay from Citadines Bay City Manila!Thank you for sharing your experience with us. We’re pleased to know that you enjoyed the convenience of our location, the comfort of our spacious rooms with separate living areas, and the overall cleanliness and service provided by our team.We also appreciate your feedback regarding the buffet breakfast selection. Your comments are important to us, and we will certainly take them into consideration as we continuously work to enhance our offerings and guest experience.Sincerely,Allan PamuteGuest Service Manager
Damien Field
Estudio deluxe (cama doble)
Fecha de estancia: jun 2025
Familias
13 valoración
8.0/10
Muy bueno
Fecha de publicación: 15 jul 2025
The location is excellent for entertainment quarters and shopping, the staff friendly and helpful and the room spacious and clean. While not an avid TV watcher there was no channels due to a tech Italy issue. Four days later nothing resolved and no acknowledgement for the inconvenience. Ah well.
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Respuesta del alojamiento: Dear Mr. Field,Mabuhay from Citadines Bay City Manila!We’re pleased to know that you appreciated our excellent location, spacious and clean rooms, and the warm hospitality of our team. It’s always encouraging to hear that our guests enjoyed their stay overall.We sincerely apologize for the inconvenience caused by the television service issue during your visit. We understand how this may have affected your experience, and we regret that it was not resolved in a timely manner. Please be assured that your feedback has been shared with our technical and front office teams for immediate review and improvement. We are also taking steps to ensure better communication and quicker resolution of such concerns moving forward.Your comments are invaluable in helping us enhance our service, and we truly appreciate your understanding. We hope to have the opportunity to welcome you back and provide you with a seamless and fully enjoyable stay.Sincerely,Allan PamuteGuest Service Manager
Usuario invitado
Estudio deluxe (cama doble)
Fecha de estancia: sep 2025
Viaje en solitario
8 valoración
10/10
Excepcional
Fecha de publicación: 6 nov 2025
Very convenient place to stay in Manila, close to airport and various shopping malls, super helpfull staff, arranged me earlier checkin and gave extra hour for checkout. Definitelly recommend
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Respuesta del alojamiento: Dear Valued Guest,Mabuhay from Citadines Bay City Manila!Thank you for the glowing review and recommendations! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteGuest Service Manager
Usuario invitado
Estudio deluxe (cama doble)
Fecha de estancia: may 2025
Familias
1 valoración
10/10
Excepcional
Fecha de publicación: 15 jun 2025
Nice, friendly hotel staff. Perfect location and stay with kids.
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Respuesta del alojamiento: Dear Valued Guest,Mabuhay from Citadines Bay City Manila!Thank you for the glowing review and recommendations! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteGuest Service Manager
Usuario invitado
Estudio premium
Fecha de estancia: mar 2025
Familias
2 valoración
7.0/10
Fecha de publicación: 21 abr 2025
Some amenities are not available and in your description it has a bathtub but there is none. There is no towel and other amenities so you need to make a follow up. I also suggest that the Housekeeping Department needs an improvement because it plays a vital role in delivering excellent service.
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Respuesta del alojamiento: Dear Valued Guest,Greetings from Citadines Bay City Manila!Thank you for taking the time to share your most recent stay experience with us here at Citadines Bay City Manila. We are are surprised to hear that the description of the hotel on the third party travel agency's website states that the hotel has bathtub. Rest assured it will raised to our affiliated travel agency for necessary action.
Usuario invitado
Estudio Deluxe con 2 camas individuales
Fecha de estancia: sep 2025
Familias
5 valoración
10/10
Excepcional
Fecha de publicación: 19 oct 2025
An Exceptional Stay with Unbeatable Convenience My recent stay at Citadines was nothing short of fantastic, and it has firmly become one of my top choices for Manila accommodation. Prime, Unbeatable Location: The hotel's location is its biggest asset. You are literally steps away from the best of Manila Bay Area malls, SM MOA, Parqal, and Ayala Malls are all within easy walking distance, offering endless dining, shopping, and entertainment options. The proximity to NAIA airport also makes arrivals and departures incredibly stress-free. Outstanding Service & Thoughtful Amenities: The staff deserves a special mention for their warm, attentive, and excellent service, they truly make you feel welcome. The room itself was a pleasant surprise, spacious, modern, and brilliantly designed. It wasn't just a place to sleep, it was a comfortable living space complete with a sofa and a long desk, perfect for both relaxing and getting some work done. I was especially impressed by the thoughtful amenities that set this hotel apart: * In-room microwave, a rare and hugely convenient feature. * Refillable drinking water, eco-friendly and so practical. * Complimentary parking, a significant value-add for those driving. A Minor Note & Final Verdict It's worth noting that the swimming pool was temporarily unavailable during our stay. While we would have loved to use it, it didn't detract from our overall excellent experience. In fact, it just gives us something to look forward to next time! Without a doubt, I will be returning on my future visits to the Philippines. Citadines offers incredible value, superb comfort, and a perfect location. Highly recommended!
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Respuesta del alojamiento: Dear Valued Guest,Mabuhay from Citadines Bay City Manila!Thank you for the glowing review and recommendations! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteGuest Service Manager
MiCab
Estudio deluxe (cama doble)
Fecha de estancia: sep 2025
Viaje de negocios
15 valoración
10/10
Excepcional
Fecha de publicación: 13 dic 2025
Pretty much my go to win. I need to have rest before a big event or need to write something. Also, our office favorite for events 
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Respuesta del alojamiento: Dear Ms. Micab,Mabuhay from Citadines Bay City Manila!Thank you for the glowing review and recommendations! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteGuest Service Manager
Usuario invitado
Estudio deluxe (cama doble)
Fecha de estancia: ago 2025
Viaje de negocios
1 valoración
10/10
Excepcional
Fecha de publicación: 6 oct 2025
Overall good experiences. Room were clean, buffet breakfast was good and price was reasonable. Will stay again if I visited manila. 
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Respuesta del alojamiento: Dear Mr. MahSean,Mabuhay from Citadines Bay City Manila!Thank you for the glowing review and recommendations! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteGuest Service Manager