Mercure Sydney Parramatta

Valoraciones de Mercure Sydney Parramatta

Mercure Sydney Parramatta

106 Hassall St, Rosehill, Parramatta, New South Wales, 2142, AustraliaVer datos del hotel
Mercure Sydney Parramatta
Mercure Sydney ParramattaMercure Sydney ParramattaMercure Sydney Parramatta
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Valoraciones de usuarios

8.5/10
Muy bueno
96 valoración
Valoraciones verificadas
Ubicación8.6
Instalaciones8.3
Servicio8.3
Limpieza8.7
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Todos los comentarios(96)
Valoraciones positivas(92)
Valoraciones con fotos/vídeo(14)
Ubicación fantástica(17)
¡Estancia excelente!(16)
Muy buen servicio(15)
Limpio y ordenado(12)
Habitaciones estupendas(12)
Buena ubicación(6)
Piscina limpia(5)
Piscina estupenda(5)
Valoraciones negativas(4)
Eelspower
Fecha de estancia: mar 2025
Familias
12 valoración
10/10
Excepcional
Fecha de publicación: 5 abr 2025
Excelente ubicación para una estancia familiar, con transporte, restaurantes y atracciones locales cerca. El servicio al cliente es excepcional y las habitaciones son espaciosas.
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Santocecresta
Fecha de estancia: feb 2025
Viaje con amigos
7 valoración
10/10
Excepcional
Fecha de publicación: 10 jun 2025
Disfruté muchísimo de mi estancia en el Mercure Parramatta. La ubicación es muy práctica, cerca de todo lo que quería ver y hacer. Mi habitación era cómoda y limpia, lo que me facilitó relajarme después de un largo día. La piscina fue un extra, y la comida del hotel estaba deliciosa. Todo el personal fue amable y me hicieron sentir como en casa. En resumen, un lugar fantástico para alojarse si visitas Parramatta. ¡Sin duda volvería!
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Usuario invitado
Fecha de estancia: jul 2024
Viaje de negocios
40 valoración
7.5/10
Fecha de publicación: 4 nov 2024
Personal muy atento. Hotel antiguo. Así que no esperes demasiado. Creo que aún no lo han renovado.
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Usuario invitado
Fecha de estancia: feb 2024
Viaje de negocios
118 valoración
5.0/10
Fecha de publicación: 30 mar 2024
El lugar no es cómodo. El personal no es muy servicial. El aire acondicionado no enfría. Solicité un reinicio, pero no se tomó ninguna medida.
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Respuesta del alojamiento: Estimado Keith, gracias por tomarse el tiempo para compartir su experiencia en el Mercure Sydney Parramatta. Lamento que no haya cumplido con sus expectativas; permítame expresarle mis más sinceras disculpas. En Mercure, nos esforzamos por brindar un servicio superior a cada cliente; por lo tanto, sus comentarios son muy importantes para nosotros. Le aseguramos que estamos tomando las medidas necesarias para solucionar el problema y evitar que vuelva a ocurrir. Agradecemos que comparta sus inquietudes y esperamos que nos brinde la oportunidad de brindarle un mejor servicio en el futuro cercano. No dude en contactarme directamente al 02 8836 1000 si desea hablar sobre este asunto con más detalle. Atentamente, Sovana Bhattarai, Gerente de Recepción
TravelWithAshandYogi
Habitación clásica con cama extragrande
Fecha de estancia: dic 2025
Viaje con amigos
1 valoración
6.5/10
Fecha de publicación: 25 ene 2026
The staff at Mercure Paramatta were really accommodating. Our room had some stains and smell. They upgraded us to a newly renovated room for free. Check-ins at Mercure were really easy.
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Happy Travel Paul
Habitación superior (2 camas)
Fecha de estancia: dic 2025
Viaje de negocios
30 valoración
10/10
Excepcional
Fecha de publicación: 13 ene 2026
Great value
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Respuesta del alojamiento: Dear Paul,Thank you for your fantastic rating and for sharing your feedback. We’re so pleased to hear that you found our hotel to be great value.We truly appreciate your support and look forward to welcoming you back again soon.Warm regards,Riki BouroliasGeneral ManagerMercure Sydney Parramatta
Usuario invitado
Habitación superior con cama extragrande
Fecha de estancia: dic 2025
Parejas
7 valoración
10/10
Excepcional
Fecha de publicación: 29 ene 2026
Enjoyed my stay there, location is great parramatta and Harris park is nearby from the hotel. Room is clean and comfortable. Staff are very friendly.
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rs93
Habitación superior con cama extragrande
Fecha de estancia: dic 2025
Viaje con amigos
4 valoración
6.0/10
Fecha de publicación: 3 feb 2026
The receptionist staff working there are very hit and miss. On some days and times, you get very helpful staff. On other days not so much. Also I wouldn't recommend the private car park especially if you drive a larger vehicle!! Is a bit of a tight squeeze. On the flip side, the hotel is in a good location and is relatively clean
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yasirabid98
Habitación superior con cama extragrande
Fecha de estancia: dic 2025
Viaje en solitario
1 valoración
9.0/10
Fabuloso
Fecha de publicación: 25 ene 2026
Everything was exceptional except aircon was not cooling at all and I couldn’t sleep, please get it checked.
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Usuario invitado
Habitación clásica con cama extragrande
Fecha de estancia: dic 2025
Familias
1 valoración
10/10
Excepcional
Fecha de publicación: 17 ene 2026
It was nice staying here, very neat and clean, easy access, well maintained, good amenities, spacious room.. happy to visit again.😊 Thank you
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TrudyJ
Habitación superior con cama extragrande
Fecha de estancia: dic 2025
Parejas
1 valoración
10/10
Excepcional
Fecha de publicación: 11 ene 2026
The room and staff were great. I paid extra for breakfast for 2 days and we were very disappointed. The food was microwaved. The bacon was like plastic and the breakfast sausages were off. The eggs were horrible and watery (I think they were powdered eggs. Other than the food, the stay was very enjoyable.
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Respuesta del alojamiento: Dear Trudy J,Thank you for taking the time to review your recent stay with us. We thrilled to hear you enjoyed your room and your interactions with our team. I am sorry that your breakfast experience fell short of your expectation, and it sounds indeed below our usual standard. I have asked our chef to review your stay dates, and ensure that we are putting up a consistent quality of food for breakfast service. Thank you for your honest and fair feedback. Your feedback is very valuble to us and helps us to improve our product and service. We hope to welcome you back again soon!Warm regards,Riki BouroliasGeneral ManagerMercure Sydney Parramatta
Pertev
Habitación clásica con cama extragrande
Fecha de estancia: dic 2025
Viaje de negocios
2 valoración
10/10
Excepcional
Fecha de publicación: 10 feb 2026
An Excellent Stay – Highly Recommended I had a truly wonderful stay at this hotel and can confidently say it exceeded my expectations in many ways. From the moment I arrived, I was made to feel welcome and well taken care of, which immediately set a positive tone for the rest of my stay. First of all, the location is fantastic. It is very convenient and well connected, making it easy to get around and explore the surrounding area. Whether you are visiting for business or leisure, the location alone makes this hotel a great choice. The check-in process was smooth and efficient, and the staff at the reception were professional, friendly, and genuinely helpful. They took the time to explain everything clearly and were always happy to assist with any questions or requests throughout my stay. The room was clean, spacious, and very comfortable. Housekeeping clearly maintains high standards — everything was spotless upon arrival and consistently well maintained during my stay. The bed was extremely comfortable, allowing for a great night’s sleep, and the room was quiet, which I really appreciated. The amenities provided were more than adequate and thoughtfully arranged. One of the highlights of this hotel is definitely the staff. Every team member I interacted with was polite, attentive, and welcoming. Their professionalism and positive attitude truly made a difference and added a personal touch to the experience. It is clear that customer satisfaction is a priority here. I was also very pleased with the overall atmosphere of the hotel. It feels well organized, calm, and relaxing — a perfect place to unwind after a long day. Everything from the common areas to the room itself felt comfortable and well designed. Overall, this hotel offers excellent value for money. The combination of great service, cleanliness, comfort, and location makes it stand out. I thoroughly enjoyed my stay and would absolutely choose to stay here again in the future. I highly recommend this hotel to anyone looking for a reliable, comfortable, and pleasant place to stay. You will not be disappointed.
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Usuario invitado
Habitación clásica con cama extragrande
Fecha de estancia: dic 2025
Parejas
1 valoración
8.0/10
Muy bueno
Fecha de publicación: 11 ene 2026
The introduction of the light rail has made this hotel a great stay. It was quite cheap and on the whole comfortable and pleasant. The facility could do with some maintenance however. Staff were very professional and welcoming.
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Respuesta del alojamiento: Dear Guest,Thank you for taking the time to share your feedback following your recent stay with us.I’m pleased to hear that you enjoyed our location, convenient access to the light rail, and found your stay comfortable and pleasant. I also appreciate your kind words regarding our staff’s professionalism and welcoming service.I acknowledge your comments regarding maintenance, and I have shared these with our team to ensure continuous improvements to the property.We truly value your feedback and hope to welcome you back soon for an even more enjoyable stay.Warm regards,Riki BouroliasGeneral ManagerMercure Sydney Parramatta
Usuario invitado
Habitación clásica con 2 camas individuales
Fecha de estancia: dic 2025
Parejas
3 valoración
9.0/10
Fabuloso
Fecha de publicación: 17 ene 2026
Decent location, the only problem we had to change room as the first room they gave us smells weird. Other than that, its all good. Will need to renovate the place as it is starting to look run down.
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Usuario invitado
Habitación superior con cama extragrande
Fecha de estancia: dic 2025
Viaje de negocios
1 valoración
2.5/10
Fecha de publicación: 10 ene 2026
Old and filthy hotel. Staff is unprofessional. No parking space. Room is full of dust at the curtain and carpet. Old as ****
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Respuesta del alojamiento: Dear Guest,Thank you for your review, and I am very sorry to hear that your stay fell short on this occasion. Your feedback has been shared with our leadership team for review and immediate action, and we hope that we can welcome you back for a much improved experience in the future. Warm regards,Riki BouroliasGeneral ManagerMercure Sydney Parramatta