LUXELTHE Hôtel

This is the worst hotel I've ever booked. I didn't stay once I walked in. It's dirty, the person at the reception desk is rude, there's not an elevator, he said he would not help me carry my two ( heavy ) bags to the 5th floor ( which is really the 6th for americans ). If I could give 0 stars I would. I booked on *********** and cancelled because it's just so bad. First impressions count, and this hotel and the person at the reception did not make a good first impression at all.

Firstly, the location is great, super close to metro and montmarte area. However, staff do not speak a word of English, to the point where simply checking in was a nightmare. One morning at 7:45am the desk was unattended and the front door was locked, no answer on the bell, no emergency phone number to call, wifi not working in reception and no lights on suggesting no one was working, despite claiming to have a 24 hour reception. We were up early this morning for a trip which we ended up missing and having to re book. When we tried to raise this to staff at the desk but they couldn’t understand us, despite using google translate and didn’t see an issue with our concern, didn’t try to apologise and even made a sarcastic comment that all we had to do was “ring the bell”. Slightly concerning that there was no other exit if we needed to leave the hotel in an emergency. Bathrooms aren’t particularly clean, not that we were expecting much from a 1 star, but general hygiene is still expected, couldn’t shower for longer than 2 minutes otherwise bathroom would flood. Also there’s no lighting on the staircase at night or in the hallways. The experience didn’t ruin our trip and for a 1 star hotel it isn’t bad at all, the staff just need to be friendlier and the bathrooms need some desperate maintenance

La posizione è eccellente, a due minuti di metro dalla stazione Pigalle. In pochissime fermate potrete raggiungere i vari punti di riferimento di Parigi. Ottimo luogo anche per visitare Montmartre. Prezzi eccellenti per la media parigina. Personale cordiale e disponibile. Stanza molto pulita e fornita di tutti i comfort necessari. Phon incluso.

Bon rapport qualité prix, personnel agréable, bon emplacement, chambre propre. Effectivement il n’y a pas d’ascenseur malgré les cinq étages mais je n’y ai trouvé aucun inconvénient. Il y a beaucoup de commerce à proximité et des arrêts de bus et de métro.