I booked its Executive Room for 3 nights (total €2000). The room is decent. Yet, with this price point, one would expect the service be decent also. The front desk person does not really care about my experience; she simply “followed how she was trained”; robotic to be exact.
The hotel should remove its room service all together. They were store bought in glass jars then reheated. When tried to open, the jar lid broke. ( I was coming down a cold during my trip so was not keen to dine out).
There was no menu in the room; I wish the front desk would be clear on what the room service items are… they were salty and terrible.
The manager next day did offer free of charge for the room service; and free breakfast to correct my experience. But NO ONE, especially the front desk, never acknowledged the poor experience and to apologize. I had here again when I checked out.
This is my first time ever left a negative review ( I have traveled frequently for over 15 years). I believe that service is what makes a hotel a great one, not the location. The attitude of the service staff means everything. In Paris, metro is so convenient, one could have spent half the price with a much better experience. I deeply regretted to book this hotel to be near to a friend. A worst mistake I have ever made in hotel selection.
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