Valoraciones de Hotel La Comtesse Tour Eiffel

Respuesta del alojamiento: Estimado Kinmingkin, Gracias por haber sido nuestro huésped. Lamentamos si siente que no obtuvo el tipo de habitación reservada, pero en realidad le dimos el tipo de habitación que reservamos para usted. Saludos cordiales y esperando darle la bienvenida nuevamente. Emilie Recepción

Respuesta del alojamiento: Estimado Xiang, Muchas gracias por haber sido nuestro huésped durante su estancia en París. Nos alegra mucho que lo haya pasado bien, que haya encontrado la habitación muy limpia y que haya disfrutado de su balcón. Saludos cordiales y esperamos darle la bienvenida nuevamente. Emilie Recepción

Respuesta del alojamiento: Dear Sir or Madame,Merci for having selected our hotel for your parisian vacation.We are sorry you found your room too small and not enough amenities provided for you.Indeed, we confirm you that our rooms do not have a kettle but each room is equipped with a coffee and tea machine and also provided hot water if needed.Regarding the dental kits, as well as combs, we provide them at request and not automatically as a way to reduce plastic pollution.Kind regardsEmilieFront desk

Respuesta del alojamiento: Dear Cenliuyi,Merci for having been our guests and for quoting your stay 10/10We are very happy you had a memorable time in our hotel and look forward to welcoming you again.Best regardsEmilieFront desk

Respuesta del alojamiento: Dear guest, Thank you for taking the time to share your feedback with us. We are happy to hear that you enjoyed the view of the Eiffel Tower and were able to capture some memorable photos. We sincerely apologize for the inconvenience caused by the sudden issue with the TV channels. We will look into this matter to ensure it does not happen again.We hope to have the opportunity to welcome you back and provide you with an even more pleasant stay.Warm regards, Anna / Hôtel La Comtesse reception

Respuesta del alojamiento: Dear Guest,Thank you for taking the time to share your feedback. We’re pleased to hear you appreciated the charm of our hotel. We’re sorry to hear that the room size did not meet your expectations. Unfortunately, the limited space is a common challenge in many Parisian buildings, especially in historic areas such as ours. Furthermore, you had booked a Baronne room, which is our entry-level category. Please note our higher categories offer more space and comfort. We appreciate your understanding and hope to have the pleasure of welcoming you again in the future.Warm regards,Anna / Hôtel La Comtesse reception

Respuesta del alojamiento: Dear Abel, Thank you for taking the time to share your feedback. We truly regret to hear that your recent stay with us did not meet your expectations and that it caused distress to you and your family—especially during a special weekend in Paris.We fully understand how upsetting it must have been to arrive after a long journey, only to face challenges with your accommodation. That is never the experience we want for any of our guests.For safety and regulatory reasons, our first room category BARONNE ROOM the one you have booked is strictly limited to a maximum of two guests (mentionned in terms of sale).While we always do our best to accommodate unexpected changes, we are unfortunately unable to exceed that occupancy limit—even for children—due to local fire and safety laws. We regret that we were unable to provide a suitable alternative at the time of your arrival that met your budget and length-of-stay needs.I understand that you felt the hotel’s decision to restrict access to the room was abrupt and distressing. Please know this action was taken strictly in accordance with our policies to ensure the safety and well-being of all our guests, and not for commercial gain. That said, we regret the handling of the situation and that it made you feel embarrassed and unwelcome.We greatly value all our guests and take your feedback seriously. at least for the other customer who wants to stay with us pleas book the duchess triple room!Should your travels bring you back to Paris, we would welcome the opportunity to restore your faith in our hospitality.Sincerely,Daniel JUDKIEWICZ Director

Respuesta del alojamiento: Dear Numeelee,Thank you for having stayed with us and taking the time to give us such a detailed feedback !We are very happy you had a great stay and enjoyed the front desk staff politeness and friendliness, the room cleanliness and the room amenities, the convenient building location, not forgetting the room quietness.Best regards and looking forward to welcoming you againEmilieFront desk