Usuario invitado
16 de octubre de 2023
We had a very disappointing check in experience which soured our entire stay. The website mentions that luggage storage is available but what they neglect to mention is that there is space for about six bags which means that they storage becomes full vert quickly. We arrived at about 1:30 pm and luggage storage was full and there was no staff on site (heads up - front desk staff is only on site from 3:30 pm - 8 am). We had been travelling overnight and were exhausted. We chatted in over the app and called the phone number and the only solution we were offered was to walk (with our bags) 20 minutes away and pay to store them at a different location. Or we could wait in the lobby (the lobby is, essentially, a hallway with two wooden chairs). This was a disappointing start to a very important and special trip. Aside from the check in experience, here are the pros and cons... Pros - The rooms have been recently redone and are very clean and modern - The beds are comfortable (although very firm) - The fridge in the kitchenette was a good size - It is located in a nice, quiet neighbourhood Cons - The showers are very small - it was difficult to raise my arms to wash my hair - There were not enough outlets in the room to charge mobile devices - There is no where to unpack your clothes (no dresser) - There was no elevator to our rooms so we had to lug our bags up the stairs - Housekeeping is an extra expense (25 euros/day) Basically, our experience with Sonder is that they are trying to be a hotel/Air BnB hybrid. The hands off check in experience (similar to what you get at an Air BnB) made it feel very impersonal and didn't make us feel like valued guests. We also reached out to the hotel after returning home and were basically told 'We're sorry about your experience...we hope to host you again to show you a better experience." <- This is an excellent example of their level of service, they're very polite and courteous but offer no real solutions or guest service recovery efforts.
Traducir