Hoteles de 3 estrellas en Palm Bay

I will leave out the long list of things that led to my review of a bad situation, but I will provide the basics. I travel EXTENSIVELY for my work on the touring side of the music industry and was recently a guest at this property. My check in was done by ”Joy” who was incredibly professional and was even able to get me into my room before check in time (an incredibly important thing when you consider I sleep during the day and check out in the middle of the night) Let me digress and say the following; the room, the property, the location and everything associated with it were PERFECT! My issue came at that ”middle of the night” check out which is something I do constantly and no other hotel chain has issues with or unnecessarily complicates . Checking out, I walked up to the desk to discover the night clerk watching something on their phone. No biggie, but I have always been of the thought that there is SOMETHIING that needs attention while you are at work and you are not being paid to watch movies, videos, tik-tok's etc while on the clock, but I digress. I hand the young lady the key and tell her I am checking out. I further tell her that I don't need a receipt, it will come to my email. I proceed to the lobby, grab a seat while I and a colleague await our ride back to the venue. I minute later I get an email alert so I open it to confirm my receipt. Imagine my surprise and FRUSTRATION when I do not find a receipt but a late no show CANCELATION! I go back up to the desk and tell the young lady what I just received and she has the audacity to say ”Well I wish would have been more clear, there is nothing I can do about it now” At this point I am just dumbfounded and asking myself how I could have possibly been ”more clear” than saying ”I AM CHECKING OUT” Just because you are not accustomed to folks checking out in the middle of the night does not mean it is uncommon. I walked away believing all was a total loss and pointless to do anything further. After letting this ”stew” for a couple of days I called the desk and spoke with ”Joy” and explained the situation. Joy was a true professional and actually said, ”I was waiting for your call to be honest” I explained the situation and she explained things from her end and offered that I might reach out to the Diamond desk and see if they could help. Let me interject this nugget... On this tour, I have been in Hilton properties exclusively for the previous 43 days and I had already retained Diamond for 2024 and I had already had THREE previous issues ALL OF THEM AT HOME2 where I needed to reach out to the Diamond desk which was a major PAIN (so much for loyalty). For this reason I resigned myself to the fact that this stay would be uncredited (as a cancellation) and I was just going to write it off and avoid Home2 in the future. Later that day I miss a call from Joy who left me a voicemail telling me that she had taken it upon herself to reach out to the Diamond desk to get me credit for thi

Wow súper limpio cuando entras al lobby tiene un olor rico,me encanto el ambiente la tranquilidad el desayuno rico.los cuarto limpio y bonito ,tranquilidad para descansar los cuarto muy lindo y súper limpio.El persona muy atento y nos atendieron muy bien y muy amables.volveré de nuevo y lo recomiendo que lo visiten.Tiene de todo cerca ay un wallmart y muchos sitios de comidaGracias al personal por tratarnos bien y hasta la señora del desayuno. por tratarnos bien.

Si decides alojarte en esta casa de campo, te encontrarás en una fantástica zona de Bahía de la Palma (Port Malabar) y apenas te separarán diez minutos en coche de Parque de atracciones Andretti Thrill y Palm Bay Hospital. Además, esta casa de campo se encuentra a 8,1 km de Instituto tecnológico de Florida y a 8,3 km de Melbourne Pieloch Dog Park.Con una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Encontrarás también conexión a Internet wifi gratis y una zona para barbacoas.Hay un aparcamiento sin asistencia gratuito disponible.Regálate una estancia fantástica en esta casa de campo donde, además de aire acondicionado, tendrás una cocina perfectamente equipada con horno y placa de cocina. Tendrás un microondas y un ventilador de techo.

The hotel was okay for the price only thing that got to me was when I arrived about 2:00 p.m. I have received the email and said if the rooms are available they can give you a courtesy check in after 2:00 no it's okay if a room wasn't available and I had to wait at 3:00 which is the receptionist that's pretty much what she said no check in at 2:00 only at 3:00 so I said okay I'll just wait so I went out went to the store and I came back about 15 minutes to 3:00 to walk in and the same person who told me she couldn't check me in she was checking in others and it made me feel some type of way because I can respect the rules but what's the rules not the same for the group of people she was checking in them for me and I asked her where I stated I guess the checkout time changed you could do it before 3 she just Shrugged her shoulders I didn't like the treatment and I probably will not be back to that location there all the rooms was sold out in the area that's how I ended up there anyways but had I known different people get treated different ways I would have went further down the road somewhere she was a Hispanic girl wearing a ponytail not that it matters I'm just trying to give a description because she wasn't so polite I didn't know her name and she didn't ask mine until I was paying but I saw a whole different person when she was dealing with the other people with me it was a straight up no I don't know where you heard that from(when I asked about checking in at 2) I didn't like that my money is just as good as the other people's money is and the audacity to be so adamant about the check in time to come back in and she had checked in over 4 people and and I stood there watching her check in at least 5 more before me who was told that couldn't happen. Now it wasn't all bad the ladies the next morning (Sunday) were very pleasant and I thank them.

After a long day on the road, I appreciated EVERYTHING about this lovely hotel! Grounds were nicely manicured. Candice at the front desk was warmly welcoming at check-in, he perfect combination of friendly & efficient, as was Patrick the next morning @ checkout. Several luggage carts in the bright & beautiful lobby w/automated front doors made loading/unloading my suitcase, briefcase, cooler & misc equipment quick & EZ. Two swift elevators. My room was clean & comfortable w/fridge/micro & in-room coffee/tea. Free wifi w/ample signal strength. Plenty of granite counter space & generous supply of bright white towels. Slept well on super comfortable bed w/nice linens & lots of fat, fluffy pillows. Parking lot was well lit & I felt my vehicle was safe. I especially appreciated that the parking spaces were wide enough to accommodate my Tundra crew cab & I could actually open the doors. Amenities I didn't use included pool, fitness & business center. A couple small housekeeping issues: was surprized to find black mold in the shower. The alarm clock was unplugged & when I went to plug it back in & reset it, noticed debris behind the night stand, including a candy wrapper & pill of some sort so I plugged it into the desk lamp instead because yuck, I didn't want to reach back there. Also, bedside lamps were rusted & need to be replaced, hopefully with something that has usb ports. Otherwise, everything top notch & I would happily stay here again :-)

This is me and my kids go to place to get away and enjoy the pool, delicious breakfast in the morning, the most comfortable beds out of every hotel I've ever stayed at, the showers are amazing, and the rooms are clean. The hotel staff is always amazing to us with a lot of respect and they care about your well-being it's always a comfortable place to stay we stay here very often this is our number one place we go to.