Valoraciones de Kingsgate Hotel Autolodge Paihia

Location is excellent. Our room #302 was on the ground floor which was great but just looked at the carpark . The plus was our car was parked right outside. The downside was - our room adjoined the stairs up to the dining room and was directly beneath the toilets for a conference room on the first floor. This meant almost constant noise of people up and down the stairs and slamming doors in the toilets day and night. The room had 2 beds - Queen and single. The Queen bed was very comfortable but the chairs were not - 2 hard chairs! Not a plate or a bowl to put any food on and had to request a bottle/can opener from the front desk. The bathroom was adequate with everything necessary.

Good and bad. We arrived 20 minutes before check in, I thought it would be ok - it was not. But the desk person saw me standing at the counter and was sitting in the waiting area having a personal conversation, ignoring me, when she finally came over she was quite rude about how we were too early and told me to come back in 20 minutes. We went and had a coffee and came back to be met at the service desk by a very polite man who checked us in, although he gave vague directions to get to our room. Once there, I stepped out of the sliding door to the outside, not expecting the step down to be about 24cm (which is a large step for anyone, let alone shorty like me). I rolled my ankle, and now my foot is swollen. When I advised on checkout, there should be a warning on the door and what had happened. The person (different lady) was unconcerned about my foot. Other than that, the room was comfortable and very close to township and great eating places. Despite the cons we would stay again.

Following our reservation, we discovered the check-in time was 2 p.m. Since we are traveling with an infant(12 weeks), we contacted the hotel receptionist to inquire about the possibility of checking in after 10 a.m., explaining that we would need to cancel our reservation otherwise. The receptionist confirmed that a check-in after 10 a.m. would be possible. However, upon arrival, we encountered a different response and unfortunately experienced some rudeness from two staff members. I politely requested an early check-in, referencing the earlier phone conversation, as our travel arrangements were made based on that assurance. Despite offering to pay an extra fee due to the heat and our infant's needs, our request was initially denied. Eventually, a 1:30 p.m. check-in was agreed upon, only to be contradicted by another staff member who insisted on the original 2 p.m. check-in time. The inconsistent information provided by the staff—10 a.m., 1:30 p.m., and 2 p.m.—was quite upsetting, and I felt the service and staff conduct were unfortunately lacking in courtesy and professionalism.