Hoteles cerca del Souvenir 'La Citta Bianca', Ostuni

An amazing place to stay if you are looking for a family friendly, authentic Italian hotel with great food, pool and surrounding areas. We stayed for 5 nights with 2 kids and loved it! We opted for breakfast and dinner package and it was great, easy and very relaxing with an excellent service. We felt truly welcome here, nothing was a problem for Fabio and his sister( the owners). It certainly feels like more than a family business, the owners are very attentive to their guests’ needs. The place is very clean, our room was spacious with a small living room and kitchenette and bathroom and spacious outdoor area, cleaned daily, and spotless. Kids loved playing free table football, in the playground and in the pools. They certainly felt very welcome too and quickly made friends with other kids staying there. Highly recommend and we will be back!

Overall really enjoyed my trip here but a few major problems that were headaches. If the resort is able to address some of these it could be a truly amazing place. Pros: -Absolutely beautiful location with awesome beach and nice area to walk on either side. Multiple pools that were really nice as well (though I spent more time on the beach) -Very nice clean comfortable rooms -Yummy food with lots of options -Very close to the beach, the people complaining about the distance to the beach are insane it is a 3-5 minute walk or you can take the train if you really want. There is also a bar/coffee/washroom at the beach! Cons: -One very big problem, I have a nut allergy and it was extremely hard to navigate that here. Before travelling to Italy I had an Italian friend write out a card explaining that I have a nut allergy (because I don't ever want to go somewhere and expect people to speak my language) but only 1 of the servers cared about this. I reminded wait staff at every meal that I had the allergy but have several incidents where I was served a dish that contained nuts with 5 minutes of asked and receiving assurance there was no nuts. I had to argue with the staff several times asking them to please check that the dish was nut free (on 3 occasions it was not), this was very embarrassing and I don't ever want to be this person! -The ”Aqua Gym” group are very aggressive, if you are down at the beach you are not just encouraged to join whatever activity they are running, they will approach you multiple times/hour again and again, I started leaving the beach when they were coming to avoid harassment -As others have noted staff at the front desk are very rude, I thought this may have been a language barrier (fair enough my Italian is terrible) but I met a group of Italian guests while there that also complained about how rude they were. They were completely unwilling to help guide you at all or answer questions. -Wifi does not work in rooms, this was not very important to me but something to note -You are charged for a towel which seemed very odd to me (just to borrow a towel not to take or anything)