Holiday Inn & Suites Kalamazoo West

This was my 2nd time staying at this hotel for work. What a difference a week makes?! This time around, the best attribute was the bistro, which was hospitable and pleasant. The food was okay, but the kind hospitality made the experience better. As for the room, there were so many disappointments. When my daughter and I initially entered the room, it looked like it was recently used as a break room or staff lounge. The small desk was pulled out between both beds with the chair behind it facing the door, a butt dent was noted on the 2nd bed, and a rubber glove was lying on the floor near the window. Since I had to prepare for work, I didn't bother calling front desk. Instead, my daughter and I used our own disinfectant products and sanitized the room to our comfort. Once done, we noticed a sizable beetle in our window. So, I took the critter out using my disinfectant spray and prayed it wasn't accompanied by family/friends. After learning I didn't have to report to work that night, my daughter and I decided to have dinner at the bistro. Her caesar salad was good, but my veggie wrap was okay. It was kind of bland. So, I ate half and decided to store the rest in the refrigerator in our room. Well, the next day, we went out for groceries only to learn the refrigerator has been broken the whole time. However, front desk moved rather quickly to replace it, which was really nice. It's hit or miss with any hotel nowadays. Not a bad spot, just time of day matters with hospitality.

We were greeted at the door upon arrival, very secure atmosphere. All the workers were kind & accommodating. Pool is accessible and check-out is amazingly at NOON!!! We'll be back again.

I choose the hotel because of the Amenities and when I got to the hotel the Amenities were not available. There was no offer for a discount or no apology for the misconception. Other than that hotel was spacious and clean

Front desk clerk was nowhere to be found. Waited about 20 minutes with other guests and finally someone went to the hotel next door and got their front desk clerk to come over. Pool thermostat was broken so the pool was too cold for kids to swim in and thats the only reason we booked a hotel. Elevators were very dirty and one of two available was out of service.

Very quiet, NEWER, property. I never heard one other guest, good quality construction. I got a 2 room suite it has 2 tvs and lots of room. Highly recommended! Breakfast and dinner area with hot food available even though I didn't check it out. Its 1 mile from all major chain restaurants/stores including target (walkable)

It was ok. Hotel was pretty good. Front desk lady seemed very irritated..it showed in her attitude.

My husband and I stayed one night because of a wedding we were attending in the area. The room was very clean and decorated in a sleek and modern style. We were pleasantly surprised that there was a microwave and refrigerator in the room, as they were not listed in the room amenities. The staff were professional and polite. The bed was comfortable. We were impressed at the number of plug ins and usb ports on the nightstands on both sides of the bed, allowing us to charge all our devices conveniently within reach. No continental breakfast, but that was ok with us, and we didn’t take advantage of the restaurant on site, but it is a nice option for those interested. We would definitely recommend the hotel to others and look forward to staying there again in the future!

Who does fire alarm tests at 1:10am? The first alarm went off at 9pm. I called the front desk (with my cell because the room phone did not work) and was told that they were waiting for the fire department, but there was no fire. At 9:35 I went to the front desk to ask when the fire department would be there because the damn alarm next to my room was still going off. The gal then went into a room behind the front desk and turned it off. Guess the fire department wasn’t coming after all as I was told. The next alarm went off at 1:10am, and fortunately was only going off for two minutes. The THIRD test went off at 7:46am and went on until 8:12am, when I called the front desk AGAIN. I was staying there for business and was completely exhausted all Saturday. Fortunately the fire alarm test that night was only from 8:04-8:05pm that night. The morning of checkout I considered getting a beverage from the “cooler area” in the lobby. Both the cold brew coffee and Diet Coke were past their expiration date. Not the best experience, kids. I’m not sure if the fire department were ever intended to show up, but this didn’t put the best taste in my mouth.

Waiting for a refund. Got double charged again. Last time I stayed there was charged twice also.