Mercure Tokyu Stay Osaka Namba

Excellent modern hotel in the midst of everything Osaka has to offer. Had a great view of the city scape from the 15th floor with dotonbori right in front.

Out of many years of travelling in Japan, this is my first poor house keeping experience. I stayed there from Aug 10-14, 2023, 4 nights. Every morning BEFORE 11:00 I have to put out a House Keeping Sign or else they won’t clean your room at all so I did it religiously every morning and I requested FULL housing keeping. The house keeping service was getting worse & worse each day. On the 13th, they didn’t even do any cleaning despite that I have put out the sign @10:55. So I complained @front desk & it was done so sloppily! The cups were not washed, garbage was left on the floor while they emptied the bin. The toilet paper shield was greasy. I don’t think they ever vacuumed the room from day 1 as the same bits & pcs of tissue were still there throughout my stay. Another problem is the room was way too dark plus its cleanliness made me feel so uncomfortable. I will NEVER come back to this hotel again nor recommend to any of my friends!

Near to dotonbori, but check in was a little messy. Could have been better managed. But good service and also has good management of coin laundry washing machine.

This is the best hotel we stayed in Japan so far. We spent there 2 nights and everything was great. The style of the hotel is cool , the rooms are quite spacious, the bed is comfortable. The breakfast has a big selection of food, lots of healthy options as well. The location is amazing, next to Family Mart and restaurants. 5 mins walk to the main shopping street. We absolutely enjoyed our stay , will always choose this hotel chain in the future. Highly recommend!

The atmosphere was cozy enough for a family to stay. Lighting was a but too dark to find ur stuff. But room size was decent for the location. Shower was great with separated toilet room. Staffs spoke enough English to get you things but we feel the service were a little under par. Amenities could be improve like extra pillows were short in supply. Breakfast area was small and crowded but the food were enough.

The location of the hotel is located in the Center of the the city, walkable distance to dotonbori to have the nice shot of the Glico signature. The interior of the hotel room is really a good place especially for people that need to wash clothes daily, this hotel have the washing machine. Other than that, the hotel room is slightly cosy as there’s not much light. Overall, the hotel is a must to try out.

Quite centralised so walking to the shopping area is about a few mins walk away. Downstairs got mjnjmart. Very convenient.

The service from the front desk is excellent. We had some medical incident and they helped us out by providing us with the appropriate information and helped us to confirmed if there’s an English translation service. We are blessed to be served by them so well. Not to mention, they helped us to keep the luggages for a while as well