Vista Cay Resort by Orlando Resorts Rental

Cuando llegamos por primera vez al apartamento, estaba muy bien vestido y era espacioso. Habíamos estado viajando durante 17 horas, así que estábamos felices de estar en nuestro alquiler. Llegamos de noche. Así que nos fuimos directamente a la cama. Al despertar por la mañana, notaste lo desgastada que estaba la decoración y todo un poco sucio... Era una zona estupenda para llegar a los parques. El apartamento estaba oscuro y era necesario tener las luces encendidas todo el día, lo cual no es genial. Decoración muy de los años 90. La piscina y el jacuzzi estaban bien. Gran problema con el sueño, ya que la gente encima de nosotros golpeaba y daba portazos *excepto entre las 12 y las 5. Así que dormir era imposible después de estas horas, después de casi una semana me comuniqué con la gerencia pidiéndoles ayuda o que nos trasladaran. Me dijeron que se comunicara con seguridad o con la policía dos veces. ¿¡Qué iban a hacer realmente!? Le había dicho a la gerencia que mi teléfono móvil no funcionaba, por lo que no podía llamar, pero esto fue ignorado. Al final me presenté en la puerta de los vecinos a las 5.30 para pedirles que bajaran el ruido. (no es genial en un país donde se portan armas), sin embargo, en este punto estaba al límite de mis fuerzas y me faltaba sueño. Se proporcionan toallas y el cuarto de lavado era útil. Los muebles eran viejos y estaban marcados y las marcas de la cocina estaban borradas. Nos alojamos por 2 semanas y creo que deberíamos haberlo limpiado una vez, no esperas irte de vacaciones y tener que lavar tus propias sábanas cuando has pagado 2200 1 t de toalla con agujeros. Y sillas de mesa de comedor. eran demasiado bajos para la mesa. Utilicé mi propia manta de lana para sentarme en el sofá. La caja de TV de espectro no funcionaba cuando llegamos, lo cual informé por correo electrónico y lo arreglaron rápidamente, sin embargo, 2 días después se estropeó nuevamente, así que No me molesté en llamarlos nuevamente porque usábamos nuestra cuenta de Netflix. No se proporcionan productos de limpieza, excepto 3 pastillas para lavavajillas y un mini lavavajillas líquido y detergente Tide para 1 lavado. Todas las imágenes, sí, no todas estaban rectas, así que tuvimos que ajustarlas todas porque era molesto y las citas religiosas no eran de mi gusto... Los alquileres deben ser imparciales para la clientela. Creo que las alfombras eran bastante nuevas, lo cual era bueno. No había caja fuerte en la habitación y estaban desconchados si los azulejos de la cocina... ¿Me alojaría de nuevo? No... Faltaba dormir y apoyo cuando era necesario... El cofre del contenedor colocado junto a la puerta estaba sucio y necesitaba un lavado y el escurridor del fregadero tenía moho...

Fantastic place to stay when visiting Orlando and theme parks, quiet, well laid out condos, lovely pool and clubhouse. Close to publix and easy reach of universal and sea world parks. Would recommend it for a family stay. 3 bed condo plenty big enough for a larger family, 2 bathrooms and great kitchen and washing facilities.

It seems that these units are individually owned. We chose this property because of the good reviews on VRBO and the location for our time at Universal Halloween Horror Nights. We arrived at 10:45 at night, walked around the villa and in the downstairs bed and bath there were dead cockroaches. We attempted to contact/text the host with the contact information on their welcome letter, there was no reply. We went through VRBO and were finally able to get a response. She asked for pictures and offered to move us to a different unit in the same building. Same unit means connected; we didn't feel comfortable with it. We had some trouble getting contact information from her, guessing vrbo was blocking it somehow since her email came over as all dashes (same thing that was showing on her welcome letter). It is now after midnight. The next morning at 9:09am, she sends an email that she will send pest control over that day. We had left the night before (actually very early Friday morning), found a place ½ hour away that would let us stay until Monday, I advised her of this and asked for a refund and she said “I don't think so. I replied to your message immediately after you sent it to me. and I offered you to switch your booking to an identical unit in the same building. We reserved this unit for your group since you booked it. We may be able to give you some discount for the first night stay due to the problem, but we cannot give you a full refund for your stay. Pest control service is ordered today for 109 to clean out the issue.” I forwarded her welcome letter to show it did not contain accurate information along with a copy of the initial text I sent. This whole time we were trying to enjoy our night at Halloween Horror Nights. No response until 9pm Friday night (almost a full 24 hours after our initial attempt of contact). “We have 10 townhome units in Vista Cay. I have many options for your group if you don't want to stay near 109. The email didn't go through because VRBO blocked it. However, you can call either one of the phones to notice us the problem.” On Saturday morning I reiterated that the contact information was faulty and that if she had offered another building on that Thursday night, we would have tried it. No response. I sent a follow up email on Tuesday after our return home and asked for her to work with us and at least reimburse over what we had budgeted for. That would have left her with about $600.00. She refused, she said she could give us credit for another stay. Really? That is a hard pass! I forwarded information to VRBO, they immediately closed the case and told me to go back to the host. Beware of unit 109 Vista Cay or the host named Rene Yan. Last time I will book with VRBO as well.

Friendly and helpful staff when viewing the apartment, very attentive if contacted about a problem. I have used this company on more than 1 occasion now and I would recommend them. Their apartments are either 2 or 3 bedrooms, so great for families.

The condo was very nice! Everything we needed was in the condo. 4 ladies went and had plenty of room!! All the amenities at the resort were top notch. The condo is literally located within 10 minutes of ALL the major parks. We were on the top floor and had a wonderful view of Orlando. It was very quiet.

We booked an executive 3 bedroom apartment. The apartment was very modern and was fully equipped with all accessories and utensils required for a self catering style holiday. The beds were very comfortable, the apartment was very clean, perfect location in close proximity to Universal and a very nice balcony for early morning coffees. We had an issue with noisy neighbours which was resolved very quickly and efficiently by the property management company (Thanks to Daniel) who moved us to an alternative apartment, which was also very nice and had views of the lake. Highly recommend booking at Vista Cay and booking with Orlando Resort Rentals. We will definitely be booking again.