Usuario invitado
24 de agosto de 2022
I stayed in Zenobia Resort for 3 nights with my wife. I initially reserved an ocean view room, after checking the room pictures online. Unfortunately when I arrived and checked in, I found a very bad smelly room without any ocean view. It was awful. I complained to the staff, and they kept us waiting a bit then, agreed to change our room, to the next next to it! To my surprise they said that this is the ocean view room. We couldn’t stay in such room, so we upgraded to a suite (their best room available) with a nice view, but we had to pay $150 extra. It was a better room but I can never call it a “suite”. It had kind of spacious bathroom, but always a smelly one too. Because the room is right above the kitchen, so we always have a seafood smell. Not only but also, the AC stopped working after a couple of hours of staying in the room and it never worked again, despite complaining to the staff. They said that there is a problem with the electricity and it will get fixed in a couple of hours. But it never worked again. Imagine staying in a room without AC in August! The room also didn’t have a TV. The breakfast had very limited option to pick from, only 2 main courses and hygiene was a big problem. As I saw a cockroach on the cereal station. Overall experience, I don’t think that Zenobia qualifies as a “Resort”. Its a small guest house. The suites have nice view and the hotel has a good location in Nungwi. This is the only positive comment.
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