Champneys Springs

Stayed for one night in June 2024 on a business trip. The good bits: - Lovely setting, peaceful surroundings - Warm and efficient welcome and check-in - Gym is well-equipped and maintained (used it), spa looked clean (didn't use it) - Generally young staff are friendly and spectacularly efficient (almost scarily so) That's about it for the good bits. Now on to the less good bits: - Hotel sections are tired with stained and threadbare carpets, battered woodwork, stained and patched paintwork - Standard room was extremely hot with no means to turn the heating down, and windows only open a couple of inches. I imagine it being unbearable in warmer weather - Room fittings were Travelodge grade, all heavily worn and in need of replacement. Paintwork stained, door hinges misaligned, a tiny TV from about 1997. Thin, solid mattress (which I was OK with) without a proper topper so it still had a gap between the two halves. Only one bedside table (slightly weird) - Room was not clean, cobwebs all over the walls and corners (I've never stayed in a room with so many that I felt inspired to take a photo), dust on most surfaces, dirty headboard - Restaurant is fixed price menu and must be booked in advance for both dinner and breakfast. The 'back' restaurant where I was seated was absolutely devoid of atmosphere, I'd be heartbroken if that had been a supposed romantic dinner for two. Service was too fast, I had three courses in front of me within 30 minutes of arrival - Sat down and then had to prise each item of cutlery off the sticky table. Made the mistake of putting my phone down, then had to prise that off too and clean it - Food was very poor for the money. A refrigerated caesar salad with what I strongly suspect was tartare sauce from a jar on it was weird. The lamb biryani was a small rice slop that was exactly like a dehydrated camping curry, it had the taste and texture of scooping the contents of a microwaveable pie into some cold rice and stirring it up. Paid an £8 supplement for a cheeseboard that had 3 small under-ripe pieces of cheese, a few biscuits and grapes and (even more weird) a small pot of mint jelly - Breakfast was a small, limited buffet of reasonable quality. Any cooked options are extra, and it's a really peculiar menu without any classics on it. As I left disappointed I noticed other guests coming from the main restaurant with warm porridge, which would have been nice to know about before I gave in on the food I didn't bother complaining at the time, the staff were doing a very efficient job of the things they did well and this presumably isn't there fault; and reception was closed when I did try to have a word. Definitely wouldn't stay again for what it cost - the spa looks great, but if all the rooms are like this, avoid staying.

I had a personal trainer session and gait scan with Deepak he was amazing and I recommend this trainer. His knowledge is exceptional and such an approachable and friendly mannerism ! At no point are you made to feel unfit or difficult this was fantastic

We had a really relaxing and much needed weekend here; I can't wait to go back! PRO'S - The staff were all very friendly and helpful. - The hotel room was a decent size, clean and comfortable - The food was overall quite nice. I liked that a lot of it was healthier and there was a good selection to choose from - The atmosphere here is lovely, and just so comfortable - We did a couple of thr classes which were really great - The gym was nice- quite small but clean and well maintained - The grounds were lovely - We didn't manage to use the pool as we found that we filled all of our time and didn't get round to it - The treatments were wonderful CONS - The hotel seems to be quite hard to get hold of; we've had to email/try calling numerous times and haven't gotten very far - There needs to be more staff to make drinks. The staff at the bar/cafe, not only make the drinks for here but also for the restaurant. There was quite often only one staff member on the bar; they were very busy and were quite often being chased to see where people's drinks were (we had to wait about 45 minutes for one of our drinks) - I had 2 spa treatments (one after the other as they couldn't combine then which was fine). It was a bit of a pain that I had to go through the same questionnaire at the start of both treatments. I really didn't like that immediately at the end of the first treatment, they sat me down and immediately went through loads of products to try to sell me. I'm not a fan of being 'sold' too anyway but I hadn't even left the treatment room and it completely ruined my zen state. After my second treatment, the next lady said she had some recommendations for me but I explained that I'd just been told loads so she thankfully made it very brief. This sales pitch at the end of every treatment is very off putting, and though I'll be visiting again, I will only have one treatment if they're still being told to upsell at the end of every treatment.