Extended Stay America Suites - Norco

酒店很方便，性價比高。

Linens had hairs, dirty and dusty all around the beds and furniture. Room smelled like cigarettes.

Clean for what it was but you can hear your neighbors through every wall. Wry polite staff, but I don’t pay for a room to have to take my own trash out of my room out to the back dumpster next to a homeless guy routing through the same dumpsters at 10pm. Very clean on the inside, functional, just the little things. Like the place will probably stay again given not other choice.

Beds are horrible. No shampoo or conditioner, soap only. People living in hotel so upper floors you could hear stomping around at 1:00 in the morning. Miserable experience. Never again will we stay in a hotel like this. Only positive, front staff was extremely friendly.

floors in rooms at this chain are not carpeted and you can here footsteps walking or kids running & jumping. This time at 2;30 AM a stroller (with a bad wheel) was being pushed around in circles. Probably had a child that woke up &^ that is how they needed to put back to sleep, If carpeted would not have heard or probably not loud enough to disturb people beneath.

The most unprofessional, and most rudest customer service I’ve ever seen. So much so that I packed my bags within 20 minutes and left. They thought it was funny. It was obsurd and they all looked childish and only made themselves look bad.

A backed up sink in the bathroom & an uncomfortable bed! Plus I could hear, pretty easily the couple next to me lol at 2:30AM which wasn’t great to be woken up by!

Did not sleep well…heard lots of nose from hallway in middle of night. Front desk customer service was never at the desk when we needed something or to checkout