Hyatt Regency Niagara Falls Fallsview

Ubicación: La accesibilidad al Incline es la mejor entre los hoteles. Sin embargo, está lejos de la parada del autobús WeGo, por lo que sería más conveniente hacer turismo en coche. Servicio de conserjería: Aún está lejos de la cortesía sobria e inteligencia que se espera de la reputación de Hyatt. Parece que pasará algún tiempo hasta que el personal actúe a la altura de la reputación de Hyatt. Limpieza: Muy buena. Instalaciones: Buenas. Vista: Hay interferencia de las instalaciones en la pared exterior del hotel en la ventana, y aunque es una suite, hay que inclinar el ángulo desde la ventana para ver la vista de la herradura. Es mejor que no ver nada, pero no fue una estancia adecuada para satisfacer las expectativas de una familia que visita las Cataratas del Niágara. Desayuno: Aunque accedí al menú del desayuno con un código QR, no aparecía el precio, así que pregunté al conserje y me dijeron que ellos tampoco lo sabían. El restaurante del desayuno estaba cerrado antes de la apertura, así que no pude preguntar directamente. Al final, desayuné fuera. Piscina: La piscina no tiene vestuarios, duchas o sauna. Hay una sola ducha exterior en un lado de la piscina para enjuagarse antes de entrar. Como no era adecuada para personas mayores o con movilidad reducida, pregunté a un empleado que organizaba las toallas de la piscina si había batas de baño, pero me dijo que no lo sabía. Como no entendió qué eran las batas de baño o por qué un cliente las buscaba, le dije que no se preocupara y simplemente me cambié de ropa en el inodoro del baño. ¡Una experiencia muy peculiar para un hotel de 4 estrellas!

Amazing location and service! Helpful stuff and nice people! Very clean! No toothbrush and toothpaste thought so take yours!

The hotel is on excellent spot, we stayed in room 1803 and the water falls view was amazing, we couldn’t expect any better,room didn’t have kettle or Microwave or any complimentary water, though it’s got coffee maker . Bags storage helpers were really helpful, we only stayed for a night ,We would definitely recommend anyone for hire floor with falls view, though price was quite high due to pick season.

During my stay at the hotel, the room did not even provide basic shampoo or body wash. The bottles were completely empty. Was the room not properly checked before guest check-in to make sure shampoo and body wash were provided? These are basic hotel amenities, and not having them available is very disappointing. It also reflects a lack of proper room inspection and professionalism. also found many small insects or mosquito-like bugs on the bed, which was extremely unhygienic and uncomfortable. This is very unprofessional and does not meet the basic standard expected from a hotel. Please look into this matter immediately and provide a proper explanation.

Our room was freshly renovated and looked brand new! Super clean, modern, highly recommend. Walking distance to the incline railway and short walk to most everything else. If there's a downside, although we booked a falls view room and we were on the 16th floor, they gave us the corner so it was an awkward angle. They tried to upsell at check in to get a better view, which we declined. Could still see some of the falls and it was nice, just not as nice as we thought it was going to be from that room.

Upon check-in, the 2 bedroom suite turned out to be a family suite with 2 Queen beds in the same room and a sofa bed in the other and with only 1 bathroom! Not suitable for us, 2 adult couples, to stay in. Upon our request, the hotel staff changed us to another “2 bedrooms” suite with a king size bed in each room and with 2 bathrooms. This turned out far better than the earlier room. But this room was on a higher floor and a better view of the Niagara Falls. So we had a wonderful memorable 1 night stay!w

Amazing location.❤️

Room was spacious and generally clean. Most staffs were friendly except the person who checked us in. He was indifferent and cold. May be he should not work at reception where you need to greet people. If you stay on 10-17 floor, there is only 1 dedicated elevator so it can be long wait sometimes.

Amazing views from out room!