Grainger House Hotel

Friendly staff... Nice hotel grounds

If I could give this hotel a zero I would! The owner is disgustingly rude and unprofessional and when I have refused to pay for the stay (due to my baby son being admitted to hospital and me giving them plenty of notice and evidence that I needed to cancel) the owner didn’t reply to me for four days but when he did he was extremely rude and said that he ‘couldn’t book my room out again with such short notice’ it wasn’t my fault that he failed to reply for four days! He had zero empathy toward our situation and despite me even contacting them from my sons hospital bed!!! Since then he has attempted to take the full cost of the hotel stay from my bank card over 15 times in less than a month! Iv had to raise the issue with the bank and place a block on the card. Very very desperate and a Penny pincher if you ask me. This place should be shut down from reading the other reviews and it’s not surprising given the owners unprofessionalism and rude conduct and lack of empathy. They clearly only care for money and don’t give two hoots about your experience. . I hope you fail miserably with any future bookings that you probably won’t get. Vile behaviour. And nice try with the failed payment again today!

Please avoid at all costs, this shouldn’t be deemed a hostel let alone a hotel. It was dirty and smelly. Cobwebs everywhere, a tv that had been dragged off the wall, plastic hooks stuck on the side of wardrobes, stained pillows and sheets, and black sticky marks on the carpet. It needs fumigating, renovating or better still closing down.

Arrived at our hotel and the security bloke told us that this hotel shut down a year ago…. We rang that morning to see if we could rearrange as we had heavy snow near us and he said no?? So they answered the phone in the morning but didn’t answer when we were sat outside wondering why we were able to book a room for a hotel that has shut down. We then had to pay an extra. £80 to stay in a travelodge. Although, looking at other reviews I think it was a blessing!!

This hotel has everything you need, a sink with a hole where you can wash your hands and feet at the same time, of course. Like wildlife? This place also has its fair share of dead moths and bedbugs lying around. If you’re short of some gear for a party there’s guys outside all night that can sort you out. We weren’t bothered that the TV wasn’t working because looking out the window was like an episode of Top Boy, made us glad the curtains wouldn’t close. Also, this fine establishment comes equipped with plenty of mould if you’re looking to boost your immune system. One drawback would be that they don’t serve breakfast, but there’s plenty of food residue lying on around in the drawers if you get peckish. Luckily the plug sockets don’t work so there’s no need to worry about being electrocuted by the exposed wiring.