The Ritz-Carlton New York, NoMad

good place

入住的時候酒店前台説我的信用卡都不能使用！後來才發現是酒店入住系統有問題！害我等候了足足一個半小時。進入房間發現地面有巧克力沒有清理乾淨。提供的房間也是拐角不規則房型。實在不能忍受、就給酒店打電話投訴、酒店來人看了房間地面後給升級換了房間。攜程做客户訪問、得知情況後給酒店反應溝通、最後是攜程提供了服務方案！感謝攜程工作人員的負責精神！酒店不錯、餐廳服務也好！管理人員的工作質量和服務客户質量有待提升（要對得起這個酒店品牌在客户中的形象）。

看着很高檔，服務好

非常棒非常滿意

This is more like a Ritz Residence without kitchen instead of a real Ritz Carlton. The service was VERY different between staff and staff. Some staffs don’t have good attitude and even a little bit rude. But some staffs were very professional and friendly. They don’t really have a lobby area: they put front desk and concierge into a very small area at the first floor immediately after you get into the hotel, which is not what a 5-star hotel will do. Space are very limited in general including the room. Toothbrush and hair dryer is the very cheap version. The good thing is room is very new and the view is charming. This is the reason why I give 4 out of 5 rating.

Great location. The worst staff I have ever experienced at a Ritz. Every person we encountered, from check in to the staff at the rooftop bar were rude and not at all welcoming. The roof top bar was empty so we walked in and sat down and they told us we had to leave because we didn't have a reservation. So we sat at the bar and waiting 20 minutes and still were not served. We checked in at 11PM and asked for a 1pm checkout. I am lifetime platinum elite and they couldn't t give me a 1PM checkout. They women at check in didn't even look. I did not experience one nice person who worked there. My daughter's apartment is nearby so i figured this is a good place for my wife and i to stay when we visit her. Very bad decision, back to the St. Regis, where i will say the service is exceptional. I think the Ritz Nomad should be great, nice location, decent amenities, but the staff ruins it. Maybe if they replaced the manager and did better training we would return. This is the first time i ever had a bad experience at a Ritz, which I stay in several nights a year throughout the world quite frequently.

As a family of five, we recently stayed at the Ritz Carlton NoMad for a three-night family reunion and birthday celebration. We are Marriott Bonvoy Gold Members and have stayed in over ten Ritz Carlton properties through the Amex find hotels program. Our experience at this particular property, however, was deeply disappointing and distressing. From the onset, we faced unwarranted suspicion and disrespect, particularly from a security guard named Edward Hanes. He followed us from the entrance to our rooms, scrutinizing us as if we were not legitimate guests, despite our confirmed bookings. His unprofessional conduct continued in the lobby, where he made us feel unwelcome and repeatedly questioned our guest status. The mistreatment extended to my three adult children, who were confronted by the same security guard and rudely told to leave the lobby, a public space, with no justification. This confrontation occurred under the watch of other hotel employees, who did not intervene. The following day, another hotel employee instructed us to leave the lobby unless we were purchasing something from the restaurant. This directive was inconsistent and seemingly discriminatory, as other guests were allowed to remain without question. Moreover, my wife was approached and told to turn off her phone under the mistaken belief she was taking pictures, even though she was simply making a phone call. This incident further highlights the targeted and disrespectful treatment we received during our stay. In addition to these negative interactions, we discovered unsanitary conditions under the mattress in our room, which appeared to be urine stains. We reported this to the hotel, but it was just another in a series of disappointments. We chose the Ritz Carlton for its reputation for luxury and exemplary service, expecting a special experience in line with the premium price of $2000 per night per room. Unfortunately, our experience was far from luxurious or respectful. Instead, we were made to feel like second-class guests, unwelcome and disrespected. This stay at the Ritz Carlton NoMad was not only a letdown but also an upsetting experience, leading us to reconsider our loyalty to the brand. We hope this feedback prompts the hotel to reevaluate its customer service and treatment of guests to ensure no one else experiences what we did.

First time at the Nomad and it did not disappoint. Usually stay at one of the Conrad locations as they are all suites so it’s great to have the space. Booked here and my Suite Night Awards cleared so got a handsome upgrade which helped set the stage. Club level is world class and the offering is the best I have seen, including the RC’s in Asia. Highly recommend the splurge for the f & b, the views and more importantly the service. Can’s single out anyone as they were all wonderful. Gym is fine, lobby is understated and the bell guys do a great job of welcoming you in. Will be back for sure!

My car was damaged with the valet and no one will get back to us. We have all the proof they asked for and gave them time to investigate but they won’t reimburse us or even call us back at this point. Very poor customer service. We are very frustrated