Hotel 27 by LuxUrban, a Baymont by Wyndham

位置非常方便！房間還可以。就是國內連鎖酒店，記得自己要帶牙膏牙刷和拖鞋哦。

It was really great. Small space but has everything you need.

地理位置還可以，坐車方便。房間不算大，有點舊，隔音也不太好，但住幾天還可以。附近有超商，整體算方便。 這個價錢算不錯。

The hotel didn’t provide even short expectations. Based on the central Madisson Av street, you hardly can find it at a glance, since there is a bright pink board and a sticker on a window with the Physic consultation for 10 dollars. There is no lobby, just reception at a bad condition, 2 chairs and 2 elevators, one of them is always out of service. It was not announced on site, they charge 5 dollars for 1 piece of baggage storage. I had to change 4 rooms during 5 days, since the basic facilities were out of order, especially connected to bathroom and air conditioning. They all far from advertised standard, with outdated furnishings and cleanliness issues that made us a question the overall maintenance. At 503 the shower tray is clogged and doesn’t flush, so you can’t take a shower, since the water quickly overflows. At 603 the sink was clogged with debris and the dirt floated from the pipe and the water did not flush. At 905 the air conditioning was not working, it was cold, the plug didn’t come into the socket, they were of different types, also the wires were pulled out of the TV, the set-top box did not work. The problem is that these all problems they do not fix, just move the guests to new rooms that have almost the same problems. The rooms are small, old, nothing is done ti renovate them, the windows are black from dirty. Guys at reception change several days a day, the only one was permanent in the morning - Lily. She feels really sorry about the discomfort the guests have during their stay. The other staff seemed indifferent and unhelpful and even rude, especially Wilson. Upon arrival our check in process was disorganised and time - consuming. His unprofessional talk and behaviour and lack of training. He refused to accept hotel deposit 150 USD in cash and said or we pay with credit card or can move to a different hotel even we have 100% prepaid the stay. The problem that Russian cards go not work in foreign countries and we can pay only in cash, he didn’t accept and told the he doesn’t want to be rude but we should pay only with card or no other alternatives. I have asked my friend who lives in USA, to provide the details of his credit card to pay deposit. Since that was not my personal card, Wilson has frozen 75 US dollars instead of 150. The next step that was very nervous for me is that Wilson told he can’t see my payment. So he cannot settle us in the room. I showed him the evidence, my booking with amount debited and the card authorisation but he told he cannot see it in the local system, advised me to connect with my local travel agency. After 10 hours flight, early in the morning I had to contact with my agency to confirm! Thanks God, the agency has confirmed the card was debited and the hotel was fully paid, but in the site the hotel email was provided wrongly. Wilson gave us a new email, which turned out to be incorrect again , so he could not receive confirmation. I learned this only the next day from a different manager

Just read the title. and the other's reviews. I stayed for one night last week and they dont have a phone number where you can ask for a refund/receipt or any contact. Any problem you're are on your own. Just dispute the charge with the credit card.

Please provide a telephone number that works. !!! No one answers front desk. I booked a room and had to cancel immediately and getting my money back has been the single worst run-around. Don’t book here. Through fiesty determination we reached front desk through booking desk. Front desk Absolutely never answers the phone. So frustrating. Prove me wrong folks. Provide a telephone number that works.

I booked this property through ANOTHER site with free cancellation until October, my card was charged over $AUD 4,000, I canceled the booking 2 months ago ( January 2024 ) and they kept saying they processed my refund, its been over a month!!! ( I'm still waiting!!!! they are quick to take your money but when it comes to refund, God knows when they will return my funds!!!

The hotel staff were incredibly friendly and helpful, making both check-in and check-out seamless experiences. They were accommodating enough to allow me to leave my baggage with them, which was a great convenience. Their kindness and efficiency contributed positively to my stay, and I felt well taken care of during my time at the hotel. Overall, the staff's excellent service added to the pleasantness of my trip to NYC.