Bentley Hotel

Stayed at the Bentley Hotel for a night with my boyfriend, and I have to say the accommodations and touches made by every individual staff made my experience more than five-star quality. We stayed at the Junior Suite with views overlooking Queensboro Bridge. Away from the hectic streets & loud sirens of midtown, the hotel is in the center of a neighborhood vibe with nice bars, eateries, and Trader Joe's! There is also a bar inside the hotel by the lobby with wide varieties of wine and booze. Not to mention, staff exhibits amazing hospitality services and makes an effort to always go the extra mile in meeting your expectations. I will definitely be staying at the Bentley Hotel again.

The worst hotel and manager. ******* and them are thieves. I booked this hotel and paid $1412 and within 45 minutes I emailed them and cancelled while they emailed back writing there was no penalty and charges! They are thieves. Mr Varez their manager denied my refund after a year of me waiting and having all in writing and ******* did nothing about it! They are still promoting co-thieves! I am a professional biz traveller and beg you to think twice as you will be promoting compliance with misconduct and approving of thieves!

Great hotel! Eddie, the doorman was soo helpful! I highly recommend the hotel and Eddie! The accommodations at the hotel were superb! You should definitely consider The Bentley Hotel when visiting New York City!

I never had this kind of experience ever with another hotel. 24 hours before my check in time, they message me via the app that my booking has been canceled due to overbooking. I was supposed to be there for a surgery It created a major problem for me, and had to book another hotel last minute away from the hospital. How can they overbook a confirmed reservation? These are not airliners.

Horrible Experience while staying at the Bentley and dealing with the Hotel Manager, Steve Park. I stayed at the hotel in January for 2 nights with my friend, in February for 3 nights and I will never go back to the hotel again. The first stay we encountered low water pressure, so it was a problem taking showers. I booked again in February and there were issues with the heater which kept the room hot. The thermostat didn't work properly. The second night an engineer came to "fix" the heater. The same problem occurred as it was blasting hot air which made it hard to breathe. I was being treated for a sinus infection and told the front desk. I went to bed at midnight and got up at 4 a.m. as it was unbearable. The third night, I had to worry about not having water. The water was turned off from 9 p.m. until after 9 a.m. or later the next morning. (BTW - the water seems to be turned off a lot as I heard from family who stayed at the hotel.) I spoke to Steve Parks who said he was going to compensate me for $443 for the inconvenience. This did not happen, so after multiple attempts to reach Steve Parks, I called the hotel, finally got ahold of him and he placed me on hold to never speak to me again. I was left on hold for more than an hour. I called on another line and was told he left the building. This is the kind of service the Bentley gives its guests. Steve Parks does not want to hear from you and your complaints. The hotel is old, not that clean, the carpets are dirty, and the bathroom had rust stains in the shower. When you book at a hotel, a person should not have to worry about having a room that the furnace is broken or there is no water to go to the bathroom or brush your teeth. The Bentley was an old office building and is not conducive to operating as a hotel. My family has stayed at the hotel and had similar problems. Book at another hotel - the Lombardy or the Fitzgerald and not waste your money on the Bentley.

The mix of reviews here gives you an accurate picture, I'd say. It's a nice hotel in a great location (though reviews that are pleased looking straight out at the 59th St Bridge baffle me), but the staff is overwhelmed. The temperature in the first room I was assigned was 89 degrees; the next room was one floor below and was also 89 degrees; finally, after a very long time, the third room was very nice but had no linen for the foldout sofa, and it took forever to get that. They didn't seem short-staffed--three people at the front desk at 3 PM--but just unable to get things right. Management needs to do a better job of supporting the folks who work there and providing guests with a tolerable experience.

Very unpleasant experience- from the clueless staff (Shy) to the appalling condition of the room, do not be taken in by the hotel’s website pictures. Aside from reeking of insecticide, the peeling paint, old bathtub and soggy mattress, don’t waste your money here.