The Residences by Hilton Club

We are Hilton grand vacation owners and chose this location based on location and room size we were fortunate to be upgraded from studio to one bedroom. On the 44th floor with spacious rooms including a Kerrig coffee maker and small refrigerator. The bathroom was also spacious with a rainfall shower with hot water within a minute. Blackout curtains were appreciated to sleep in a bit. The bed, sheets and towels were all the Hilton high quality. Elevators were fast without any long waits. We had one small issue with missed housekeeping that our concierge notified manager who called us to make sure all was taken care of to the high standards of Hilton. This was a great four night stay and hope to be back. Highly recommend this location.

We had a terrible experience at this hotel. We stayed for 5 nights in the Hilton Club category, which includes rooms located on the hotel’s highest floors. There are 3 elevators serving these floors, of which, for 3 days of our stay, at least one was broken. This caused waits of up to ten minutes to get down from the 36th floor to the ground floor. In fact, we even missed a restaurant reservation because of this. The hotel is huge and resembles the cheap hotels in Las Vegas. Upon arriving in the lobby, we were met with true crowds at any time of the day, resembling the Sé metro station in São Paulo at 6 PM on a Monday. The concierges apparently do not know what their profession entails. We needed help getting a shirt pressed and it took 15 hours (and some yelling) for the shirt to be collected from our room. When we asked one of the laundry staff for help solving this problem, we were told she couldn’t do anything about it. It’s a regrettable attitude and completely unprofessional for someone in customer service. We do not recommend this hotel, considering there are plenty of other hotels in Manhattan with better value for money.