SportPsychDoc
18 de junio de 2021
As noted I have stayed at this hotel 25+ stays in the past 12-15 years, and always satisfied. Performance as we start to move out of pandemic VERY POOR. FIRST, I arrived around 7 PM and there wasn’t a soul at reception. I called the hotel from my phone and while I could hear it ringing no one picked up. It felt like 100 degrees sweltering heat in the lobby. Fortunately I knew that the Best Western next door (though currently closed to the public as they have a contract with the City of New York) is owned by the same ownership so I called them. Eventually someone came over from next door. SECOND, when I got up to the room and settled the TV didn’t work (screen read “No signal”) I called the front desk and it took 15 minutes till someone came up. Even after he fixed it several of the channels that were listed in the Hotel’s TV Channel Guide did not work and others like CNN were really fuzzy. THIRD, After he left I noticed that the mini-fridge had not been cleaned out with items left from previous guest. Called the front desk once more, again it took 15 minutes before someone came up. FOURTH, the in-room safe didn’t work and could not be activated. FINALLY, the hotel website indicates hot breakfast. As stated, I had been here 25+ times so I was familiar with this breakfast. Once at the hotel I learned the breakfast as been suspended due to COVID. They did offer a to-go alternative which is certainly acceptable option, but it was not good (bottle of OJ with LOTS of sugar, Jimmy Dean egg sandwich with lots of fat). I asked if the hotel management was authorized to make an adjustment to my bill for these problems and in consideration of my being a long time Choice Hotels Gold Member. I was told I would need to contact Corporate Headquarters and will be doing so. Hopefully this hotel will restore its previous and better performance
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