The Fifth Avenue Hotel

Deeply Disappointed by the Fifth Avenue Hotel – Not Worth the Price I recently stayed in the Mansion Suite at the Fifth Avenue Hotel to celebrate my mother’s birthday—a special occasion for which we spared no expense. At nearly $3,000 per night, we expected exceptional service and attention to detail. What we experienced instead was the most disappointing stay I’ve had at any five-star hotel globally. Unacceptable Restaurant Delay: Despite having a confirmed reservation at the hotel’s restaurant for my mother's birthday dinner, we were made to wait almost 40 minutes past our scheduled time. For a property of this caliber, such delays are simply unacceptable. Billing Error: We were erroneously charged $110 for in-room dining that we never ordered. We did not consume a single drop of wine during our stay, yet wine was included in this false charge. When we brought this to the attention of the front desk, the response was perfunctory at best. Poor Front Desk Handling: The front desk manager, Victoria, acknowledged the mistake but only offered a muttered apology. No gesture of goodwill, credit, or any form of service recovery was extended—a basic standard at any luxury property when such errors occur. One Bright Spot: The only positive moment during our stay was our restaurant server, who provided excellent cocktail recommendations for my uncle. Their professionalism was a stark contrast to the rest of the experience. As someone who spends over a month each year staying at luxury properties around the world, I can confidently say this was the worst experience I’ve had at any five-star hotel of this price range. For the price and prestige, the service and management fell dramatically short. I cannot in good conscience recommend this hotel to anyone.

這是在美國住過的服務最好的酒店了，我們紅眼航班早上六點半就到酒店，又困又累，等到7點左右，和前台溝通了後，他們安排了不同房型的客房給我們去臨時休息，等下午有了我們訂的房型後再換回來。十分人性化的服務，被感動到了。而且酒店位置非常好，在第五大道上，離帝國大廈步行7分鐘。附近很多韓餐，日餐。

服務非常好，minibar很豐富，智能化也做的比較好，都是平板控制，燈飾也很有特色。前台服務非常到位。

這是第二次入住。從前台起明顯感覺服務友好度、親切度好於去年。酒店臨街，但在紐約算是比較安靜的。酒店的餐不錯，房間送餐也比較快，有時可能太忙需要多提醒一下。總之，如果沒有酒店看景、游泳的打算，衹是居住，這家很好！唯美的色彩和設計！

服務非常好

房間設施都很新，離地鐵和主要景點都很近，在這樣的地段，算很不錯了

謝謝 衞生：乾淨 服務：好

都不錯 雖然翻新 但是在紐約算很好了 但是紐約酒店的價格 和品質是不能和中國比的

房間還可以 價格比較貴