John
31 de octubre de 2023
Beautiful property, but terrible room design. TV is to the far upper left of the king bed. Would be nice to lie in bed and watch TV. Manager offered a room change mid-stay and I called down to front desk to accept the offer after checking with my roommate. Then on the day we were to change rooms, they claimed that I didn’t do something the right way. Very off putting to be blamed for their miscommunication. Day 2 we requested housekeeping service. Upon returning to the room, bed was made but no towels at all in bathroom. Instead, there was a pile of wet towels on my suitcase that seeped through wetting all of my underwear. Day 3, I did not request housekeeping, but they serviced anyway. Manager and Staff were very friendly, they just dropped the ball a few times.
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