Hotel Mazarin

Will at the front desk made the service excellent.

第一次住的雙床房，在內廳，還不錯，挺乾淨。於是第二次又選擇了這家酒店。定了大床房。結果房間居然在外面的天井傍邊，電梯乘到二樓，繞到外面天井，上簡易樓梯，自己把行李提到三樓，無語到頂。房間也特別小。實在糟糕的體驗，充其量高速公路旁邊經濟型酒店的檔次。

Best hotel we've stayed ever. The room was perfect, relaxing and clean. The staff was very accommodating and helpful. They even booked our cab ride to MSY for our flight home. The hotel is centrally located in the french quarter, walking distance to most of the sights and very close to tram stations that will take you to museums and the garden district. Looking forward to booking here next time we're in New Orleans.

Rooms were clean, staff was wonderful, and hotel was within walking distance of almost everything we wanted to see.

The regular staff were helpful, but the substitute on the night shift was not considerate. On the night of July 4th, I was packing because I had a very early flight back to Chicago. When I could not get the safe open, I went down to the front desk. I was told that a ticket had been put in but there was no one to help that night. I explained that I was leaving the hotel at 5:15 a m, the only thing this dude could do was throw his arms up in the air in a not my problem way a because there was no one on site to fix it because of the holiday. I did get the safe open and I did get packed. However, minutes later, the hotel lost power due to a blown transistor on Bourban Street. I bet that guy sure wished he had someone on site then.

First night coming in thought I was going to have an balcony since the amenities list it desk clerk said it will be an addition $50 the two times I email them to ask for that it wasnt never communicated , second day television had an old fashion remote with limited of channels i was on my phone more than watching tv because it kept coming off then the air was making noise when I take to report it the staff said if they move me to another room it will be the same also she cut me off I had to come downstairs and confronted her about that because I wasn’t finish talking then that night French quarter electricity came out surprise the facility didn’t have an generator for back up but I was just literally over it after two hours of sweating in the dark I caught an flight back home . Worse vacation & money spend ever !!

The power went out for several hours. No backup power was available. From 10:30pm til about 6am in the morning there was no power and no AC. No relief was offered and no refund was given for any of these issues.

While the courtyard was beautiful, it was tented making it seem warmer. The open air hallways made it difficult to cool the room completely. Beautiful building; rustic with modern in all the right places.

Hotel and staff were super nice. Get there before road blocks go up for the night though