voco ST. JAMES HOTEL by IHG

Amazing location, amazing hotel, nice and clean with a cute pool and super friendly staff. A big thank you to Sean who was super helpful and friendly during my stay. The room I had was super spacious and the air conditioner was super cold. The only thing though is that every few minutes the air conditioner would make a grinding noise and would sometimes wake me up if I was in a more shallow sleep but it was bearable. The bathroom amenities were great and smelled amazing. I just don’t understand why there is no bottled water supplied in the rooms.

The hotel has character which fits the New Orleans experience quite well. It’s an older heritage building but is charming. It was very rainy during my stay, and my first room had a strong damp smell, so the staff moved me upon request… second room was much better. Ik sure the dampness is associated with the age of the classic building. Basic sort of breakfast in a small bar area… but quite cute. Front desk reception staff were lovely and very helpful. Location is excellent, great if you don’t mind a short walk to the French Quarter and canal street and Bourbon street is really just around the corner.

My wife and I arrived for a getaway. We found the location and hotel to be perfect. The staff so kind and friendly. We have decided to come back again and stay here again.

Great location and beautiful interior

This hotel was beautiful and pictures didn’t do it justice. My husband and I came to New Orleans to elope and they were so nice to let us use their courtyard. Not only that, they gave us a complimentary breakfast and free champagne. I would definitely stay again!

房間比較傳統，但勝在地理位置好，一出門5分鐘有一家artisan 咖啡廳，兩個路口到Canal Street 和Sazerac house，雖然沒有洗衣服務，但住的舒適，服務態度積極，就足夠了。

Hotel très bien situé mais la chambre sentait l'humidité et était assez mal agencée avec un salon assez loin de la piece principale, la vue était inexistante et le manque de lumière criant, le personnel était sympatique et aidant.

Front desk worker was very helpful and kind but clearly overwhelmed with no help at check in time on a Saturday. Walked into our assigned room to a broken air conditioner. It was 85 degrees, muggy, and smelled awful. Called down and we were told they were going to bring a fan and contact maintenance. An hour later and nothing. Called down again and was told the same thing. Decided to go downstairs and ask for a new room. Bartender approaches me to attempt to chime in and proceeded to make excuses and try to gaslight me. We eventually are placed in a new room and were given a free breakfast voucher. Seems minimal considering the time and energy wasted to get in a room with a working ac. We were also late for our event which was an added frustration.

Anika greeted us warmly, answered all of our questions and provided excellent information. Our room was spotless, beautifully decorated and filled with light from 3 large windows. Ice machine was broken, but ice and filtered water were available at the bar. We were within easy walking distance of several great restaurants. Peche Seafood Grill is superb. We chose this hotel on the recommendation of a friend, and we highly recommend it. Valet parking was expensive but market rate for the area and was efficiently handled by friendly, helpful staff. We were first time visitors to NOLA, and this hotel provided a comfortable, safe and welcoming base for our short visit.