Courtyard New Orleans Downtown Near the French Quarter

My fiance was stuck in their elevator for an hour and 15 minutes. When staff were first notified, they were not aware of their proper procedures or protocol and had to get the 800 number for the “elevator guy.” My fiance was hot and had anxiety from the small space and after about 20 minutes, I called 911. We realized that firefighters were trained for these situations and knew they could get him out. The GM was present when I called 911 and didn’t know he should call 911 as soon as an emergency of this caliber happened. Neither did his staff. They came up and told us they had no idea but thought about it. So the elevator guy came about 3 hours after the hotel was notified and if we had not called 911, he would’ve been in there for 3 hours. The GM offered to comp us the room, but I have yet to see any comp or phone calls. Not a satisfied customer at all. Would never stay here again.

I really enjoy my stay during my time at Courtyard Marriott and everyone was very polite and helpful there as well. I would recommend this hotel for anyone visiting N.O. in the future.

Room was not to my satisfaction compared to the Nopsi and the intercontinental Hotel Also no complementary drinks and goodies.

The room was okay , however the toilet had a problem. Every time you flush it , the water kept running in the bowl. The front desk staff were very unfriendly, except for one person (Pierre) . To top it off , I asked for a number for a taxi to the airport and the person give me a bike taxi number. I couldn’t believe it when I called.

Clean & comfortable room. Well-maintained elevators too (big +). The security officers were friendly and helpful. It was Mardi Gra and I was in the middle of the biggest party on the planet! Great time and highly recommended

The room was fine but the bath tub seemed to drain extremely slow while trying to shower. The water would rise up to your ankles. Maintenance was notified but did not resolve the issue.