Valoraciones de Hôtel Paris Neuilly

Respuesta del alojamiento: Estimados huéspedes, Gracias por sus comentarios. Lamentamos sinceramente las molestias que experimentaron durante su reserva y el malentendido con respecto a la ocupación de la habitación. Sin embargo, nos gustaría aclarar que nuestras habitaciones están diseñadas y aprobadas para alojar un máximo de 2 personas. Por razones de seguridad y normativas, no podemos alojar a tres huéspedes en una habitación, excepto un niño menor de 3 años. Por lo tanto, no ofrecemos habitaciones familiares, lo cual se indica claramente en nuestras condiciones de reserva. Entendemos su decepción y lamentamos que esta información no haya sido suficientemente clara al momento de la reserva, especialmente si la reserva se realizó a través de una plataforma de terceros. En estos casos, lamentablemente no somos los vendedores directos de las habitaciones, lo que a veces puede generar falta de visibilidad con respecto a estas restricciones. Lamentamos la situación y cualquier inconveniente financiero y organizativo que esto haya podido causar. Hemos tomado nota de sus comentarios y los compartiremos con los equipos pertinentes para mejorar la claridad de la información que se proporciona a futuros huéspedes. Esperamos sinceramente que, a pesar de este inconveniente, haya podido disfrutar de su estancia en París. Atentamente, Sarah Veuve, Directora de Marketing del Hotel Paris Neuilly.

Respuesta del alojamiento: Estimado Simon: Gracias por sus comentarios. Nos alegra que haya apreciado la ubicación del hotel y la amabilidad de nuestro personal. Entendemos su preocupación por el reciente aumento del impuesto turístico; se trata de una política municipal que, lamentablemente, afecta a todos los visitantes. También somos conscientes de los desafíos que enfrenta París y esperamos que se implementen mejoras pronto. A pesar de ello, esperamos que haya disfrutado de su estancia y que considere volver a visitarnos en el futuro. Atentamente, Sarah Veuve, Directora de Marketing del Hotel Paris Neuilly.

Respuesta del alojamiento: Estimado huésped: Le agradecemos mucho que haya compartido un comentario tan positivo en Booking. Nos alegra mucho saber que disfrutó de una estancia maravillosa con nosotros. ¡Esperamos darle la bienvenida pronto! Atentamente, Sylvia ZUE EYI - Directora de Marketing @HotelParisNeuilly

Respuesta del alojamiento: Estimado Dongsoo, ¡Gracias por sus comentarios! Nos complace saber que nuestro servicio estuvo a la altura de sus expectativas. Esperamos volver a verlo durante su próxima estancia en París. Atentamente, Sylvia ZUE EYI - Directora de Marketing @HotelParisNeuilly

Respuesta del alojamiento: Estimado huésped: Muchas gracias por su comentario sobre Trip. Nos alegra mucho saber que disfrutó de una estancia increíble con nosotros. ¿Cómo podemos mejorar su experiencia la próxima vez? ¡Esperamos darle la bienvenida pronto! Atentamente, Sylvia ZUE EYI - Directora de Marketing @HotelParisNeuilly

Respuesta del alojamiento: Dear Mr Raad,Thank you for taking the time to share your feedback with us.We are pleased that you appreciated the kindness and efficiency of our reception team, as well as our convenient location. We are also sorry that your experience was affected by having to change rooms during your stay, and we understand that this was not ideal.Regarding the room size, we would just like to clarify that your original reservation was for a Classic Room, for which the room size is indicated in the description at the time of booking. We nevertheless wanted to make your stay a little more special, especially as you were celebrating your anniversary with us, and were happy to offer you a complimentary upgrade and a small gift for the occasion.We are sorry if the final room configuration did not fully meet your expectations, particularly regarding the bathtub, and we appreciate you sharing your comments with us.We hope that, despite these inconveniences, you were able to enjoy your special occasion in Paris, and we would be delighted to welcome you again for a future stay.Kind regards,Angela PrajnalayChief Marketing OfficerHôtel Paris Neuilly

Respuesta del alojamiento: Dear Madam, Dear Sir, Thank you very much for taking the time to share such a detailed review of your stay, and for these great photos. We are delighted to read that you appreciated the friendliness and professionalism of our front desk team, as well as the smooth check-in and check-out process. It is also wonderful to know that you enjoyed the breakfast and found our location convenient, especially with the easy access to the metro and facilities that make traveling with luggage more comfortable. We are pleased that you found the room layout practical despite the compact size.We also sincerely appreciate your constructive feedback regarding the shower area. We understand how this could impact your overall comfort, and your comments are very valuable as they help us identify areas where we can improve the guest experience.Thank you again for your balanced and thoughtful feedback. We truly hope to have the opportunity to welcome you back in the future and provide an even better experience.Kind regards,Sarah Veuve, Chief Marketing OfficerHôtel Paris Neuilly

Respuesta del alojamiento: Chère Madame, Cher Monsieur,Nous vous remercions sincèrement d’avoir pris le temps de partager votre expérience.Nous sommes ravis d’apprendre que vous avez apprécié la propreté de l’établissement ainsi que notre emplacement idéal, à proximité immédiate de la station Pont de Neuilly, permettant un accès facile aux principaux sites de Paris. Nous sommes également heureux que le confort de nos chambres insonorisées et la présence de deux ascenseurs aient contribué à la qualité de votre séjour.Nous prenons également note de votre retour concernant le petit-déjeuner et espérons avoir le plaisir de vous le faire découvrir lors d’un prochain séjour.Votre satisfaction globale est une belle récompense pour nos équipes.Nous espérons avoir le plaisir de vous accueillir de nouveau très bientôt.Bien cordialement,Sarah Veuve, Directrice MarketingHôtel Paris Neuilly

Respuesta del alojamiento: Dear Madam, Dear Sir, Thank you very much for your wonderful review!We are delighted to read that you enjoyed your stay with us and that our team’s kindness and professionalism made a positive impression. Your compliments about our staff truly mean a lot.We are also pleased that you appreciated the breakfast and our convenient location, just steps from the Metro and only a few minutes from the Arc de Triomphe.Your 10/10 overall experience is the greatest reward for our team. We look forward to welcoming you back on your next visit to Paris!Kind regards, Sarah Veuve, Chief Marketing OfficerHôtel Paris Neuilly

Respuesta del alojamiento: Dear Madam, Dear Sir, Thank you very much for your wonderful feedback. We are delighted to hear that you had a great stay and that you appreciated the cleanliness of the hotel, our amenities, and the convenient location. Your recommendation truly means a lot to us, and we hope to welcome you again soon.Warm regards, Sarah Veuve, Chief Marketing OfficerHôtel Paris Neuilly

Respuesta del alojamiento: Dear Guest,Thank you very much for taking the time to share your feedback with us.We are delighted to hear that you appreciated our hotel’s location as well as the cleanliness of your room.We would be pleased to welcome you back in the near future for another enjoyable stay with us.Sincerely,Angela PrajnalayChief Marketing OfficerHôtel Paris Neuilly

Respuesta del alojamiento: Dear guest,We thank you for this amazing review. We're glad that everything met your expectations.Don't hesitate to come back again whenever you're in town!Warm regards,Angela PrajnalayChief Marketing Officer - Hôtel Paris Neuilly

Respuesta del alojamiento: Dear Guest,Thank you so much for your wonderful review and for sharing your experience with us!We are delighted to hear that you were so satisfied with your stay and that you enjoyed our location, the cleanliness and comfort of your room, and our varied and delicious breakfast. Your kind words about our team are particularly appreciated, and we will be happy to share them with everyone.We are also glad that you found the nearby parking options convenient. And thank you for the lovely photos you shared with your review. We especially loved seeing our hotel, our flower at reception, and of course the Eiffel Tower during your visit to Paris. It would be a real pleasure to welcome you back if you return to Paris. We will be delighted to see you again!Kind regards,Angela PrajnalayChief Marketing OfficerHôtel Paris Neuilly

Respuesta del alojamiento: Dear Guests, Thank you very much for your feedback and for taking the time to leave several comments about your stay. We truly appreciate it.We are glad to hear that you enjoyed the spacious, clean, and well-maintained rooms, as well as the daily housekeeping service. It’s also wonderful to know that you appreciated the generous breakfast and especially the delicious cakes.Regarding the city tax, this is a local government-imposed tax in France and is charged per person, per night, and collected at check-in, as is standard practice across most hotels in the city.We sincerely hope to have the pleasure of welcoming you again in the future!Kind regards,Sarah Veuve, Chief Marketing OfficerHôtel Paris Neuilly