SERHS Natal Grand Hotel & Resort

Ambiente maravilloso.

Un excelente lugar con mejores servicios.

Siempre tengo una buena experiencia en Serhs. Nunca me decepcionan.

Después de dos horas en la recepción del hotel, todavía no podía confirmar mi pedido. Ctrip siempre culpó al agente. Pero dado que brindamos este servicio, ¿por qué no ayudamos a los huéspedes a confirmarlo con anticipación en lugar de dejar que sufran esto? ? ¿Tienes que dejar que la gente espere en la recepción del hotel y pierda tanto tiempo y reciba tanta atención? Si aún no se resuelve en el futuro, no volveré a utilizar Ctrip.

Buena estancia

ótima estadia muitas piscinas e funcionários educados gostamos bastante.

For the price I definitely expected more, especially when it comes to the food. Breakfast was great (we had the more private breakfast because we payed more for a suite so maybe that influenced that result) but lunch and dinner were par to sub-par in my opinion. A lot of the buffet foods were way overcooked and semi flavorless. When you're spending so much money to have full meal services and you eat food that isn't as good as what you make at home that was for sure disappointing. ... Location and convenience was great, especially with two little kids, but I think I would have enjoyed it more in a hotel that would give a little more effort.

Place is very nice! They definitely need some improvements in the gym area. Very nice staff. Everyone was really accommodating, specially Edwin, Souza, Stefany and Vanessa. Food was really good but they definitely need to make some adjustments. Lines were huge for breakfast and lunch stations. They were not that good with snacks and the Entertainment is not the best for adults. It is a really good place for kids and families. Not so much for couples. My room was amazing! Everything was nice, clean and well maintained.