Hyatt Place Nashville / Brentwood

This hotel is beyond a shadow of a doubt the worst hotel I have ever stayed in! I should have known when we arrived and there was no one to help with your bags that it was going to be a bad experience. So, I unloaded my car onto a trolley and helped my 96 year old mother onto the elevator. The room was ok, but had a bathroom so small even a small person could barely get in and close the door without moving to the side to do so. The beds were adequate, though a bit soft. We left for most of the next day and when we returned our beds had not been made. They took used towels and emptied the trash but that was all. When I inquired the next morning at the front desk I was told they only make the beds “every other day”! However, we stayed a total of 4 nights and the beds were never made the entire time! The breakfast was average. And it was the same menu every single day. One morning when we arrived there was almost no food left and no one had bothered to clean up around the area. On top of that, they charge you some fee for who knows what even though my entire booking had been paid in advance. Part of that is supposed to be refunded but “could take 7 to 10 days”. When I went to check out, there was no one at the front desk and we had to wait over 15 minutes for him to return. There was a sign stating he was off performing other duties! Perhaps he was making up our beds?? Then when I told him how disappointed I was he just stared at the computer. Did not say he was sorry or anything. All he said was,” Ok, your checkout is complete.” I know one thing…I have stayed there twice…my first time and my LAST! Worst hotel and still not inexpensive.

Breakfst was excellent. Location was very good. Sink drained very slowly. Bath light took several minutes to reach full brightness

房間比較乾淨，環境也還行

We were pleasantly surprised how big the room was. Full L-shaped couch in the living room! The room was very clean quick , front desk gals were pleasant and breakfast was better than the normal average hotel breakfast.

Great property! Loved how clean the room was and the front desk staff at check in was amazing! Could not ask for more!

In order to get the hot water to come out of the shower, you had to run the hot water in the sink by the microwave while you ran the shower for five minutes then you had to go shut the water off and the other room so you can have the maintain pressure in the shower very inconvenient plus the television programs were not working. I was wanting to watch the PGA tournament on CBS, but you couldn’t get the channel on there because they had no Comcast connection. Also the TV was not the best picture. I did report this to the checkout clerk.

We didn't get our room clean while we was there the air conditioner was leaking all over the floor the pool was closed and it was 97° I don't eat pork so they served withpork every breakfast and the beds were so hard and small

We enjoyed four nights at the Hyatt in Brentwood. Quiet and safe location. Good breakfast. Most friendly staff. Clean comfortable room. You don't often find this at less than 100.00 per night.

Excellent hotel with great breakfast buffet. Clean and well maintained.