Nancy
6 de junio de 2024
I had booked this property for two days and after a day, I received a phone call while at a music event that my items were going to be moved out of the room because I was supposed to check out that day, which was incorrect. I had to call the hotel back and talk to them about my situation which they insisted I was to be checked out that day and not the following day and I had given them my information and they told me that they were going to call me back which they never did. I had to call back and speak to someone else of which they confirmed I was due to check out the following day as originally booked Why no one bother to call me back and let me know that everything was OK and put me at ease instead of leaving me stressed out for most of my music event, which was uncalled for. I will not be booking at this hotel again. Also, the next day before I was due to leave at 11 cleaning staff was already knocking at my door at 10:45 and she was upset that I was not vacated.
Traducir