Reotel at Citraplaza Nagoya Batam

So many baby cockroach. Very noisy at night. Cant sleep. Neighbor will play loud music and make noise after midnight till early morning. Hotel staff was great. Friendly and helpful.

Overall it is good. The unit is spacious with 3 rooms. Love the neighbours area. Close to Nagoya hill city ..

Lots of cockroaches running around and was told is due to pest control services . If they knew about it they should not have rented the apartment out .

1st and last.. Staff not friendly.. Ckp dgn cust pun hmmm.. Tk suggest utk stay sini lg lepasni👎🏼

All ok..only that need to clean the rooms.. we check in dust still have at some Conner of the units.

Overall staycation was good. Few comments for the management: 1. Basin sink bit smelly. Need to improve 2. Require deposit for staycation. Pls improve deposit option via card credits / bank in transfer as alternative for customer to pay. Because foreigners need cash for shopping in your country. If management only accept cash, you actually reduce Indonesia economy. Because each cash value for shopping instead keep for deposit. Othrs i guest okay & good to go.

matter of option in the stay location hotrl or residence if residence the lift there will be residents board alight lift outside on the right same building conv store outside opp conv store cafe at the formosa residence outside on the left is city walk mall after that bakery and a small food shop good service

Overall is cheap but some of the room the aircon not very good.

Check-in was an unpleasant experience. Receptionist asked for cash deposit and we requested using credit card and was told can't use credit card or withhold our passport. We are tourist and how can you request to withhold our passport?? Next, upon check in, the apartment wasn't cleaned well - bunch of hairs seen at drainage area and bathroom doorway area. Followed by small cockroaches crawled out from the kitchen cabinet. Opened up the kitchen cabinets amd fridge,, more small cockraches in there. When about to sleep, saw another cockroach next to the bed!!! Thank God we only stayed for 1 night; it was a very bad experience and we will definitely not return again!!