Universal Aparthotel Elisa

Valoraciones de Universal Aparthotel Elisa

Universal Aparthotel Elisa

Carrer Circuit del Llac, 1, Muro, Balearic Islands, 07458, SpainVer datos del hotel
Universal Aparthotel Elisa
Universal Aparthotel ElisaUniversal Aparthotel ElisaUniversal Aparthotel Elisa
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Valoraciones de usuarios

4.3/5
Muy bueno
50 valoración
Valoraciones reales
Ubicación4.3
Instalaciones4.3
Servicio4.3
Limpieza4.3
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Todos los comentarios(50)
Valoraciones positivas(37)
Valoraciones con fotos/vídeo(13)
Valoraciones negativas(3)
Flor Lucia M
Fecha de estancia: jun 2024
Familias
5.0/5
Excepcional
Fecha de publicación: 15 jul 2024
Todo estuvo perfectamente organizado 100%100 contenta de haber hecho una buena elección sin duda alguna volveremos en nuestra vacaciones calidad y buen servicio personal atento a la necesidades de sus clientes no encontramos nada negativo entre la calidad y el precio todo estuvo perfecto
Respuesta del alojamiento: Estimada flOrluciam, muchas gracias por tu reseña tan positiva sobre tu estancia con nosotros. Estamos muy contentos que has disfrutado tanto de nuestras instalaciones y servicio. Esperemos poderte recibir pronto de nuevo aqui en la playa de Muro. Saludos coridales, Universal Aparthotel Elisa TEAM
María Jesús D
Fecha de estancia: ago 2024
Familias
5.0/5
Excepcional
Fecha de publicación: 4 sep 2024
Ubicación próxima a la playa, pero lejos del bullicio de la restauración, un lugar tranquilo limpio nuevo y el desayuno, que es lo que pudimos disfrutar excelente en calidad y en variedad. Recomendable 100 × 100 y repetir. Además, se producía la limpieza casi a diario a lo largo de la semana, excepto por dos días, por lo cual se agradece un apartahotel personal, súper agradable
Respuesta del alojamiento: Hola mros549520, muchas gracias por tu reseña tan positiva y tu recomendacion de nuestro pequeño aparthotel. Estamos muy contentos que has disfrutado de nuestro servicio tanto y esperemos que nos visites pronto de nuevo. Saludos cordiales Universal Aparthotel Elisa TEAM
Usuario invitado
Fecha de estancia: dic 2022
Familias
5.0/5
Excepcional
Fecha de publicación: 31 ene 2023
Nuestra experiencia en este aparthotel fue muy satisfactoria, buena situación a 5 minutos de la playa, lugar tranquilo, limpieza buena, camas cómodas, recinto de piscina correcto, el equipo de trabajadores todos sin excepción súper amables y muy atentos a tus necesidades, el buffet desayuno y cena variado y de calidad. El único inconveniente para nosotros, es que el horario de cierre del Rte. para cenar es a las 21:00h., considerándolo muy temprano. El resto 100% recomendable.
Respuesta del alojamiento: Estimado clientes, muchas gracias por su reseña tan positiva y especialmente nos alegra que han disfrutado de nuestro servicio personalizado. Esperemos poder recibirles de nuevo pronto en nuestro pequeño aparthotel. Saludos cordiales desde las playas de Muro. Universal Aparthotel Elisa TEAM
Usuario invitado
Fecha de estancia: abr 2022
Parejas
5.0/5
Excepcional
Fecha de publicación: 13 may 2022
Del hotel diré que es completamente restaurado, tranquilo, con todos los servicio y atención inmejorable. La comida bien elaborada, con mesa bufete amplia y restaurante con carta acequible, sin dudar te complacen amablemente. Limpieza correcta. La playa a 300mts, limpia con pinar que te protege del sol, bonitas zonas verdes para pasear Hay autobuses para salir , aunque recomiendo alquiler coche. Zona tranquila, si vas buscando relax. Lo recomiendo en todos los sentidos
Respuesta del alojamiento: Dear Anq A, thank you so much for your positive review and comments of your experiences of your stay here at the Playa de Muro. We would be happy to be able to welcome you soon again. Sunny regards Universal Aparthotel Elisa Team
Usuario invitado
Fecha de estancia: sep 2022
Parejas
5.0/5
Excepcional
Fecha de publicación: 12 oct 2022
Hemos estado en diferentes.hiteles en estas vacaciones a España. No quería venir a Malloraca porque lo consideraba lejos y me arrepiento. Este hotel ha sido una.maravilla sobre todo su comida y limpieza de las habitaciones. Recibí la atención directa del chefs Edilberto porque soy alérgica a los productos lácteos. Andres y el chefs de plancha yn odos en general.conforman un tema invidiable para cualquiera que quiera sentir el confort de una vacaciones. Lo recomendare a mus.amigas en USA
Respuesta del alojamiento: Estimado Anamar, muchas gracias por tu reseña tan positiva sobre tu estancia con nosotros. Especialmente agradeceremos tu recomendación de nuestro aparthotel! Esperemos poder recibirte pronto de nuevo aqui en Playas de Muro. Un cordial saludo, Universal Aparthotel Elisa TEAM
Usuario invitado
Fecha de estancia: jul 2022
Familias
4.0/5
Muy bueno
Fecha de publicación: 6 ago 2022
La comida muy buena, siempre había de todo. Los empleados muy agradables, en el catering siempre pendientes de todo. Las instalaciones muy cómodas y nuevas. Cerca de la playa. La piscina muy agradable.
Respuesta del alojamiento: Estimada Veronica, muchas gracias por tomarte el tiempo y escribir tu reseña sobre tu estancia con nosotros aquí. Esperemos que podemos recibirte pronto de nuevo aqui en Playas de Muro. Saludos cordiales Universal Aparthotel Elisa TEAM
Navigate170117
Fecha de estancia: ago 2024
Familias
5.0/5
Excepcional
Fecha de publicación: 16 sep 2024
Pro: Excellent staff, delicious food served at the buffet with different varieties everyday and no repetitions, very fresh food and lots of choices even for kids .. Staff is super friendly and even helped us to celebrate my birthday with lots of fun and flare and no charge at all. Very close to the beach and wash area Con: Rooms are a bit older with the cupboard smelling of mould and the bathroom drain not working properly. Apart from that everything was great and will visit again
Traducir
6/7
Respuesta del alojamiento: Dear Navigate, thank you very much for your so positive review and great comments about your stay with us. We are very happy about this and that you will visit us again. Sunny regards from the Playa de Muro. Universal Aparthotel Elisa TEAM
Pattama P
Fecha de estancia: jun 2024
Familias
4.0/5
Muy bueno
Fecha de publicación: 17 jul 2024
Room and restaurant is good, good view from restaurant, but the pool is too liten and too deep for us short people and many children who play and jump in the water all the time. Too liten pool for many geast, good that it take 5-6 minutes to the beach. Good beach.
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Respuesta del alojamiento: Dear pattamap2021, thank you very much for your positive review about your stay with us. We are very happy that you enjoyed. Specially during July and August are staying many families at our small aparthotel and for this sometimes the pool area can be a little bit buisy. Sunny regards from the Playa de Muro. Universal Aparthotel Elisa TEAM
466orlab
Fecha de estancia: abr 2024
Familias
5.0/5
Excepcional
Fecha de publicación: 6 may 2024
Had a great stay with our 12month old twins. All of the staff were so lovely and helpful no matter what we asked and they were so nice to our twins. Food in the bar/restaurant was very nice and breakfast buffet was fab! It was a bit too cold to swim but it's to be expected at this time of year, regardless pool area was beautiful and always spotless. Would definitely return.
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Respuesta del alojamiento: Dear Guest, Thank you very much for your nice review and for having shared you experience with us at the Aparthotel Elisa**** in Mallorca. We are glad to know you enjoyed your stay and we fulfilled your expectations. It will be a pleasure to welcome you again in the near future at the Aparthotel Elisa **** your home in Mallorca. Kindest Regards,
johnbM1404XK
Fecha de estancia: sep 2024
Parejas
3.0/5
Fecha de publicación: 14 oct 2024
Stayed for aweek came back 14th Oct The apartment we stayed in was good couple of issues we paid for room and tv only to find out no british channels we asked at the reception if anychance of getting at least one british channel on...it just fell on deaf ears In our room 127 got bitten everyday by loads of mosquitoes bites and I mean loads even repellant didn't stop them.. I'm not one for moaning the room was good cleaners do a great job... Pool eara good plenty of sunbeds The place itself okish been to majorca loads of times wouldn't book player de muro I go somewhere else..
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Respuesta del alojamiento: Dear johnbM1404XK, thank you very much for your review and your feedback. We are happy that you enjoyed our cleaning service and our pool. Unfortunately we was not able to provide british TV channels at all. And we are very sorry for this. We are working with our external services to improve this situation as soon as posible. Best regards, Universal Aparhotel Elisa TEAM
William & Janet... D
Fecha de estancia: ago 2024
Familias
5.0/5
Excepcional
Fecha de publicación: 27 sep 2024
We have been going to Elisa for many years. We love it for its proximity to the beach and restaurants yet it is still very quiet. The whole place was refurbished a few years ago and it now looks very stylish. The a la carte restaurant serves very good meals and all the staff are really nice.
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Respuesta del alojamiento: Dear Williamjanetted, thank you very much for your TOP review and so great comments about our small aparthotel and our service. We are very happy about this and hopefully you will visit us soon again. Sunny regards from the Playa de Muro. Universal Aparthotel Elisa TEAM
Usuario invitado
Fecha de estancia: feb 2024
Otro tipo
5.0/5
Excepcional
Fecha de publicación: 1 mar 2024
We liked the hotel very mutch. Hope to come back again one dag! Clouse to the Beach. Restaurants near by. Nice place for bicycling and hikes. Also nice start for sightseeing with car. Lovely pool area. Very nice rooms. Wonderful breakfast! ❤️
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Respuesta del alojamiento: Dear Guests, Thank you very much for your kind review and for sharing your experience with us. We are delighted to know you enjoyed your stay with us at the Aparhotel Elisa **** in Playas de Muro and it will be a pleasure to welcome you in the near future. Kindest Regards from Mallorca,
BLin81
Fecha de estancia: jul 2024
Familias
5.0/5
Excepcional
Fecha de publicación: 18 ago 2024
Booked a two week stay at the Universal Aparthotel Elisa when looking for a 4 star self catering apartment and it did not disappoint. The rooms were spacious with the best air conditioning I’ve ever experienced whilst on holiday. Modern, clean and well kitted out although the fridge was a little small and dated. The pool area was lovely and well kept with plenty of comfortable sun beds any time of the day which is a first for us as a family, no 6am scramble for beds. A lovely little bar / dining area services the pool area and food is available which is cooked at the main restaurant and brought to you at the pool. A big plus for this hotel is the filtered cooled fresh drinking water points dotted around the hotel so you can fill your own water bottles saving on one use plastics so bring your refillable water bottles. I would like to say a huge thank you to the staff at Universal Aparthotel Elisa, extremely friendly and helpful, a credit to the hotel. All in all as a family we are very impressed and will definitely visit again in the future. Thank you for our lovely relaxed stay.
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Respuesta del alojamiento: Hello BLin81, thank you very much for your so positive review and great comments about your stay with us. We are very happy that you enjoyed our sevice. Hopefully you will visit us soon again. Sunny regards from the Playa de Muro. Universal Aparthotel Elisa TEAM
louisedH8503IW
Fecha de estancia: jul 2024
Familias
2.0/5
Fecha de publicación: 8 ago 2024
3rd day here and the air conditioning has stopped working been to the reception and many people complain g as to why and getting fobbed off saying that it is to do with the power no fans supplied to help with the heat and you can’t open the windows due to the mosquitoes attacking you really disappointed as to how we have been treated and no one can say as to when the air conditioning will work again not what you want with the temperature at 80 degrees at 12am loads of families with children and not one of the staff have apologised not good enough for me what was going to be a great holiday had now been downgraded to a poor holiday and still no explanation very poor from staff and management
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Respuesta del alojamiento: Dear LouisedH8503IW, thank you very much for your review and comments about your stay with us. We are very sorry about the situation and apologise for it. The air conditioning stopped working properly because of problems of our electricity provider. Since yesterday in the morning we are in contact with them. Unfortunately we are depending completly of them and they have to find a solution of the problem. Our front office team is trying to explain the situation to all guests and providing the information which we have. And of course we are at your disposal at any time for any further information you would need. Best regards, Universal Aparthotel Elisa TEAM
terri c
Fecha de estancia: jul 2024
Familias
4.0/5
Muy bueno
Fecha de publicación: 6 ago 2024
The hotel was lovely. Very clean. The swimming pool was really nice. I have never been to a hotel where you could go to the pool at 10am and still get a bed around the pool. So that was a bonus. If you wanted food in the restaurant it was really nice. The bar food and drinks were very good value for money.Guillem Miralles was the best bar man. so helpful, and always friendly.
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Respuesta del alojamiento: Dear 596terric, thank you very much for your positive review and special comments about our pool area and food service as well our colleague Guillem. We are very happy about this and hopefully you will visit us soon again. Sunny regards from the Playa de Muro. Universal Aparthotel Elisa TEAM