Valoraciones de The Oriental Residency

All the staff were extremely helpful and their customer service was excellent. Checking in and checkout was easy. The breakfast was good and the staff there could not do enough to make it a good experience. Arun was exceptional and must be commended on making all the guests feel comfortable. The food was delicious and staff in the restaurant were good too. Overall a great experience.

Decent place, excellent location

The hotel can be cleaner. Cockroaches in toilets. Rooms are very small. We really enjoyed the buffet breakfast on the first floor. The food very well prepared and different each day. Arun and Sunil from the restaurant were very friendly and offered good service. Will definitely recommend the breakfast.

Great hotel and great location. Rooms are a little dated but pretty good. Room information is not correct. We chose a premier King room as the description stated all 24 premier King rooms have a private balcony. We didn't have a balcony. I asked at reception and was told premier King rooms don't have a balcony, but I showed them the description which said premier King rooms have a balcony, they said the description is wrong, so I queried and said they should update room description to stop saying premier King rooms gave balconies if they don't have balconies.

Stayed here for a few nights with parents and a sibling. Rooms are too small and as for the bathrooms they are incredibly tiny. The WC are located in such an awkward position. Too close to the door. The shower leaks outside water when showering. The decor is outdated. Cleanliness is not a priority both in the rooms and in the corridors and staircases. Black dust on the bannisters. The reception area and the outside entrance area are nice, clean and deceiving but once you go to the rooms it is a completely different story. Breakfast was ok. Different types of eggs, Masala Dosa’s and Uttapams were available. Close to local shopping areas. Not sure that I would stay here again given how much they charged me for 2-3 nights stay. I’m sure that there will be better options to stay at.

The security was good. Front desk nice. Lunch on the 1st floor..Ravi..arun..Das...what a joy attending the birthday party today. Snacks both vegetarian and non vegetarian options were very good. Drink of sprite was OK. Lunch could not be eaten..but desserts were good..especially moong dal

The best value for the money. I stayed with my 91 year old father for a week. Location is close to Khar station and Linking Road shopping. The staff is very courteous. Morning breakfast is amazing. Includes Fruit Juices, Uttappam (custom made as you prefer), Dosai, Idli, Sambar, Paratha, Toast, etc. Arun Shetty (Breakfast staff) was amazing. Capuccino was great. After the first day, we didn't have to tell him if we take sugar in our coffee or not! Meat a couple from Chicago at breakfast - they visit Mumbai every year and stay at this hotel for full month! Our family will definitely stay at this hotel when we visit Mumbai.

Stay was really good and the most liked thing for us was their food. It was excellent. Nice hospitality from the staff. We really enjoyed our stay here in Oriental residency. Location is also super, you can enjoy almost all the sight seeing placea.

My first impression was very poor. I arrived at 10.30 pm exhausted only to be told I was not booked in until the next day. My mistake but what occurred next blew me away. I was given no assistance to locate somewhere to stay that night even though I asked for some. I was told to walk out the gate, turn right and walk down the road and there was another hotel further down the road. By now this was 11pm so here I am walking down a dark street alone wheeling a suitcase on an uneven road, never having been to India before, not the best welcome. I returned the next day and I must say it did improve. The staff in the Soul Restaurant were fantastic. The chefs would come out to talk and make sure everything was good. The wait staff were friendly and couldn’t do enough for you. The other staff I met at the reception desk were lovely. It was just the young lady from my first experience and that didn’t improve. She certainly needs more training in customer service. The rooms were clean and comfortable and the staff that looked after them were friendly and helpful. The gentlemen on the front gate were so friendly always greeting you with a smile and a friendly hello making you feel so welcome. On the whole I enjoyed my stay and I will return

Supriya and Akansha at the reception were of a tremendous help. Arun at the restaurant was very attentive to our requests for breakfast. Hotel is near the linking road where you can shop. Toilet paper placement is a bit odd and aircon seems to be always cold (even if at 26 degrees) but maybe a personal preference of mine

The hotel’s location is fantastic to be able to move around in Bandra or any other location in Mumbai. The rooms are clean and the service is great. Special mentions to the staff at the breakfast: Sunil, Prem, Manohar and Arun who are swift and able to accommodate requests. The ground staff are also friendly and supportive. Check in was swift and easy.

Osm Stay with my wife and kid. Super whole staff was good. Food was osm taste. Staff Mr Ravi and whole restaurant staff. Front office in christina and whole team. Best communication. Room need to renovate some. Classic rooms are too small washroom are too compact.

Amazing place frm food to hospitality to service all was v good n special mention to mr Amit the manager who made our comfortable stay more than expected .must visit again. Over all the experience was totally comfortable n nice .must visit again 😁

Nice hotel Nice rooms Clean washroom And the restaurant was really good Room service was responsive and quick Have a few complains about the night staff And their issues with visitors But all in all a good experience staying at the oriental residency