Valoraciones de Novotel Mumbai International Airport
Novotel Mumbai International Airport
Metro Station, Cts 1359, next to Airport, Marol, Mumbai, Maharashtra, 400059, IndiaVer datos del hotel
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Valoraciones de usuarios
8.8/10
Muy bueno
72 valoración
Para garantizar la autenticidad de las valoraciones mostradas, no calculamos simplemente la media. En su lugar, nos basamos tanto en la credibilidad de la valoración como en la fecha de la estancia para determinar la puntuación final.
Valoraciones verificadas
Ubicación9.0
Instalaciones8.8
Servicio8.8
Limpieza8.9
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Todos los comentarios(72)
Valoraciones positivas(70)
Valoraciones con fotos/vídeo(16)
Muy buen servicio(18)
Bien comunicado(14)
¡Estancia excelente!(12)
Cerca del aeropuerto(11)
Limpio y ordenado(10)
Desayuno estupendo(9)
Buena ubicación(8)
Habitaciones grandes(1)
Valoraciones negativas(2)
Tomasz_
Habitación estándar con cama extragrande
Fecha de estancia: oct 2025
Viaje en solitario
8 valoración
9.5/10
Fantástico
Fecha de publicación: 16 nov 2025
Nice hotel, great breakfast. Suitable location near the airport and metro.
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Respuesta del alojamiento: Dear Guest,Greetings from Novotel Mumbai International Airport!Thank You for sharing your valuable feedback with us. We are glad to hear that your Experience with us was satisfying.We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you.Once again, thank you for your feedback and we look forward to welcoming you again.Best RegardsRachita SoodGeneral Manager
Usuario invitado
Habitación estándar con 2 camas individuales
Fecha de estancia: nov 2025
Viaje con amigos
3 valoración
8.5/10
Muy bueno
Fecha de publicación: 10 dic 2025
A pleasant stay at Novotel. Very welcoming staff, polite, friendly and always ready to help. Great location near the metro station. Breakfast is top notch… I highly recommend this place…
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Respuesta del alojamiento: Dear Guest,Greetings from Novotel Mumbai International Airport!Thank You for sharing your valuable feedback with us. We are glad to hear that your Experience with us was satisfying.We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you.Once again, thank you for your feedback and we look forward to welcoming you again.Best RegardsRachita SoodGeneral Manager
Lapita dose
Suite superior cama king size con sala de estar, con horas de cóctel y aperitivos
Fecha de estancia: sep 2025
Parejas
6 valoración
10/10
Excepcional
Fecha de publicación: 6 nov 2025
Great stay! The hotel is excellent and very close to the airport. Thank you for the warm hospitality — I really appreciated the welcome fruits and treats in the room. Such a lovely touch.
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Respuesta del alojamiento: Dear Guest,Greetings from Novotel Mumbai International Airport!Thank You for sharing your valuable feedback with us. We are glad to hear that your Experience with us was satisfying.We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you.Once again, thank you for your feedback and we look forward to welcoming you again.Best RegardsRachita SoodGeneral Manager
Anonymous from Singapore
Habitación superior con cama extragrande
Fecha de estancia: mar 2025
Parejas
30 valoración
10/10
Excepcional
Fecha de publicación: 20 abr 2025
Definitely a five stars experience and stay! Will definitely go back if I’m back at Mumbai in the future. Room was good! Comfortable bed. Breakfast was better than good ~ definitely a plus plus point !
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Usuario invitado
Habitación estándar con cama extragrande
Fecha de estancia: ago 2025
Viaje de negocios
1 valoración
3.0/10
Fecha de publicación: 11 sep 2025
Unfortunately this was the worst stay of my asia trip. And it was a complete waste of money! Something was wrong with the ventilation system of my room (827). Everything was wet and moist. The bed sheets were very moist and all my cloth were moist after some hours in the room. Even the walls of the shower stayed wet all day long after showering.
That‘s not something you expect when you pay that much. After two days I changed the hotel.
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Respuesta del alojamiento: Dear Guest,Greetings from Novotel Mumbai International Airport!Thank you for taking the time to share your valuable feedback with us. We regret that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every guest therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best RegardsRachita SoodGeneral Manager
Usuario invitado
Habitación estándar con 2 camas individuales
Fecha de estancia: ene 2025
Viaje de negocios
4 valoración
8.5/10
Muy bueno
Fecha de publicación: 25 feb 2025
24 March lady staff on duty at breakfast reception lacked warmth and tone appeared rude.
Overall no complaint.
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Usuario invitado
Habitación estándar con 2 camas individuales
Fecha de estancia: jul 2025
Viaje de negocios
23 valoración
7.5/10
Fecha de publicación: 24 oct 2025
Excellent stay! The hotel is very clean, service is great, and staff are friendly and helpful.
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Respuesta del alojamiento: Dear Guest,Greetings from Novotel Mumbai International Airport!Thank You for sharing your valuable feedback with us. We are glad to hear that your Experience with us was satisfying.We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you.Once again, thank you for your feedback and we look forward to welcoming you again.Best RegardsRachita SoodGeneral Manager
Usuario invitado
Habitación estándar con cama extragrande
Fecha de estancia: jun 2025
Viaje en solitario
5 valoración
9.0/10
Fabuloso
Fecha de publicación: 30 jul 2025
Housing keeping staff were very proactive and helpful. Peaceful stay, good location especially ease of access to metro and nearby airport
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Respuesta del alojamiento: Dear Guest,Greetings from Novotel Mumbai International Airport!Thank You for sharing your valuable feedback with us. We are glad to hear that your Experience with us was satisfying.We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you.Once again, thank you for your feedback and we look forward to welcoming you again.Best RegardsRachita SoodGeneral Manager
Usuario invitado
Habitación estándar con 2 camas individuales
Fecha de estancia: jun 2025
Viaje de negocios
212 valoración
8.0/10
Muy bueno
Fecha de publicación: 15 jul 2025
Close to the airport. Friendly staff, great and broad breakfast selection.
Would for sure stay here again for the next travel.
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Respuesta del alojamiento: Dear Guest,Greetings from Novotel Mumbai International Airport!Thank You for sharing your valuable feedback with us. We are glad to hear that your Experience with us was satisfying.We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you.Once again, thank you for your feedback and we look forward to welcoming you again.Best RegardsRachita SoodGeneral Manager
HAMTY125
Habitación superior con cama extragrande
Fecha de estancia: dic 2024
Familias
11 valoración
8.0/10
Muy bueno
Fecha de publicación: 9 ene 2025
We stayed here during our long one-day transit in Mumbai. The hotel is very close to the airport (just 5-10 minutes away), making it easy to transfer early in the morning. Overall, I was very happy with the stay. In room dining food was tasty. However, check-in took some time as they required us to create an Accor hotel account and download the 'Accor Key' app to generate a digital room key. I believe this process is unnecessary and time-consuming for short-term stays. Additionally, both the hotel and food are more expensive in Mumbai compared to other cities.
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dizzlocca
Habitación estándar con cama extragrande
Fecha de estancia: jun 2025
Viaje de negocios
85 valoración
5.0/10
Fecha de publicación: 17 jul 2025
The location is good for business, but not others. Wet room and smell of mold are horrible. The corridor was under maintenance, and smelled chemical. Room makings are far from 5stars. I do not recommend this hotel.
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Respuesta del alojamiento: Dear Guest,Greetings from Novotel Mumbai International Airport!Thank you for taking the time to share your valuable feedback with us. We regret that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every guest therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best RegardsRachita SoodGeneral Manager
Usuario anónimo
Habitación superior (2 camas)
Fecha de estancia: nov 2025
Familias
3 valoración
8.5/10
Muy bueno
Fecha de publicación: 1 ene 2026
Good , but house keeping at 2 nd floor dispointed
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Respuesta del alojamiento: Dear Guest,Greetings from Novotel Mumbai International Airport!Thank You for sharing your valuable feedback with us. We are glad to hear that your Experience with us was satisfying.We strive to create unforgettable experiences for our guests, provide a superior service experience therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Once again, thank you for your feedback and we look forward to welcoming you again.Best RegardsRachita SoodGeneral Manager
Usuario invitado
Habitación superior con cama extragrande
Fecha de estancia: abr 2025
Viaje de negocios
22 valoración
8.0/10
Muy bueno
Fecha de publicación: 26 jun 2025
2-3x staying.. near to airport, though the road is always with crowded traffic, but it was well managed the best possibly by the security staffs.. checking in a little slow but ok..
Good selections of breakfast.. include Chinese option, which is nice..
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Respuesta del alojamiento: Dear Guest,Greetings from Novotel Mumbai International Airport!Thank You for sharing your valuable feedback with us. We are glad to hear that your Experience with us was satisfying.We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you.Once again, thank you for your feedback and we look forward to welcoming you again.Best RegardsRachita SoodGeneral Manager
MsLo
Habitación superior con cama extragrande
Fecha de estancia: nov 2024
Viaje de negocios
3 valoración
9.5/10
Fantástico
Fecha de publicación: 11 dic 2024
Staff is very helpful. Rooms are good and clean. All requests were taken care.
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Respuesta del alojamiento: Dear Guest, Greetings from Novotel Mumbai International Airport ! Thank You for sharing your valuable feedback with us. We are glad to hear that your stay with us was satisfying. We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you. Once again, thank you for your feedback and we look forward to welcoming you again. Best Regards Rachita Sood General Manager
Yoza88
Habitación superior con cama extragrande
Fecha de estancia: abr 2025
Parejas
1 valoración
8.0/10
Muy bueno
Fecha de publicación: 6 may 2025
The room smelt of damp, especially the sofa and carpet area, staff were kind enough to move us to another room, however, this also smelt really badly of damp, only way to get rid, is by blasting the ac.
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Respuesta del alojamiento: Dear Guest,Greetings from Novotel Mumbai International Airport!Thank You for sharing your valuable feedback with us. We are glad to hear that your Experience with us was satisfying.We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you.Once again, thank you for your feedback and we look forward to welcoming you again.Best RegardsRachita SoodGeneral Manager