Holiday Inn Express & Suites CHARLESTON NE MT PLEASANT US17 by IHG

Great hotel

Holiday Inn Express is in a good location in Mount Pleasant. This was our third time staying. The positives were it was near my doctor’s office, nice sized and clean rooms, could not hear any noise at night, the lady overseeing breakfast with a variety of foods offered and you can walk to the restaurant Sol. There were only two issues we noticed - the hallway carpet had crumbs in one place when we arrived and they were still there two days later. Our room air conditioning had an odor (mold or something in the air) blowing out we did not have on our previous visit a couple of years ago. It is a relatively new hotel so not sure if others had the same issue or it was just our room on the second floor.

Our stay was a very good experience. The staff was courteous and very helpful. The room was clean and the hotel was in a very quiet setting. The breakfast had a good variety to choose from and coffee was always available. Will definitely stay there again!

We are locals that needed to move out of our home for 4 days for remodeling. This hotel had the best ratings/reviews and was reasonably priced. Pros: comfortable beds, Convenient location, decent hot breakfast served each morning. Cons: It was very loud during our stay up until about 11 pm/midnight each night. There were a lot of preteens running up and down the halls over and over, lots of yelling in the halls for several hours each night. No staff involvement/security guards to enforce quiet hours (we have young kids that were trying to sleep). Cold pool/non heated. No smart TVs, just a few Channels/very outdated. Most hotels have smart TVs these days sonyou can log in to your own netflix, etc accounts. Rooms not cleaned well or restocked sufficiently each day by cleanng staff. Neutral: Parking good some days and difficult other days, Daytime staff was lovely and helpful but nighttime staff had unfriendly attitudes and couldnt be bothered . For the most part, rooms were clean but the halls of the hotel weren't vacuumed while we were there, lots of dirt and debris.

It was a party of 3. However we got charged extra $10 per person. Originally reservation was for 3 people. Also the room was not set for 3 people. We did not get towels for 3 people. Even though we did request additional towel set upon arrival. Be prepared for what you pay not going get it! Also at night I guess the kitchen staff was working woke up 3 times during the night because something was falling with a loud noise that kept waking me up.

Breakfast was nice. Parking was ample and well lit. I felt very safe traveling with my kids. Staff was friendly at check in but you could tell they were understaffed.

The air conditioning unit was loud & the refrigerator rattled. The room temperature was very warm upon arrival. It was set at 77. Once I turned the temperature down, the room temperature was better. More variety for the continental breakfast but overall it tasted good. Front staff was friendly. TV & wi-fi were good. Fair price for the amenities provided. Location is on a busy street which made it difficult to get in/ out if the parking lot. Overall, we enjoyed our stay.

Here for a long weekend visiting family. The hotel was in a good location. Nice breakfast with many food choices. Tried the nearby restaurant SOL and enjoyed our meal there. .

We arrived around 3:30pm and the cleaning staff was still turning rooms. When we came back from dinner (5:47pm) they were STILL cleaning rooms. The hallway carpet was littered with bits of trash from the cleaning carts. Later I went down to the ground level (from 3rd floor) & walked the stairs to check each hallway floor. ALL had bits and chunks of trash, Cheese doodles, etc. Both elevator inspection certificates showed the last inspection was in 2024.Even after that there were big black bags of garbage everywhere! As for breakfast the next morning, what was there was very good. But there was no oatmeal, no grits, no pancake/waffle supplies, only 1-2 bread items. I'm a bagel person but they were not appetizing, so I opted for the wheat toast with cream cheese &1/2 banana & a cheese omelet that was really tasty. The coffee was delicious! We asked the kitchen lady (who was sitting in the dining area with another employee) about grits and she said she was too tired and there wouldn't be any grits on her shift. My sister was only kidding when she asked. Our room was great. The king bed (& pillows) was comfortable. The shower was nice with good hot water finally, but the pressure could be increased. I have lots of pictures if you are interested. Why did I do this? My job for 40+ years has been in vacation/resort & HOA management in Myrtle Beach. What I saw would not have passed my inspection.