Valoraciones de Mercure Johannesburg Midrand Hotel

Respuesta del alojamiento: Dear Ginah,Thank you for your review and for appreciating the beauty and peaceful location of our hotel. We’re truly sorry to hear about the water supply issues you experienced during your stay — this is certainly not the standard we aim to uphold.Please know that we are actively working to resolve this matter to ensure a more reliable and comfortable experience for all our guests. Your feedback is incredibly valuable, and we appreciate you bringing this to our attention.We hope to have the opportunity to welcome you back in the future with improved services.SincerelyEvah KhumaloHotel Manager

Respuesta del alojamiento: Dear Taozhikaka,Thank you for taking the time to share your feedback. We’re glad to hear that your overall experience was okay, but we’re truly sorry for the inconvenience you faced regarding the drinking water and breakfast.We understand how important it is to feel welcomed and cared for, and we regret that the initial handling of your request for water did not reflect our usual standards of hospitality. Your comments have been shared with our front desk team to ensure better communication and consistency moving forward.Regarding breakfast, we appreciate your honesty and will take your feedback into account as we continue to improve our offerings to better meet our guests’ expectations.Your insights help us grow, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.Sincerely,Evah KhumaloHotel Manager

Respuesta del alojamiento: Dear Valued Guest,Thank you for your kind review! We’re delighted to hear that you enjoyed the food and found our pricing reasonable. It’s also great to know that our location worked well for your visit to the exhibition hall — being just ten minutes away makes it convenient for many of our guests.We truly appreciate your feedback and hope to welcome you back again soon for another enjoyable stay.Warm regards,Evah KhumaloHotel Manager

Respuesta del alojamiento: Dear Valued Guest, Thank you so much for your exceptional review! We’re absolutely delighted to hear that you had such a memorable stay with us. It’s wonderful to know that you found our beds comfortable, rooms clean, and our team friendly and welcoming. We're especially thrilled that you enjoyed the food at our restaurant — “totally out of this world” is high praise, and we’ll be sure to pass your compliments on to our culinary team! Your kind words mean a lot to us, and we’re so pleased that you’ll be returning. We look forward to welcoming you back and making your next stay just as special — if not better! Sincerely, Evah Khumalo Hotel manager