East Miami

Este es el peor hotel de cinco estrellas que he visto. La alfombra del pasillo estaba vieja y sucia, llena de manchas y papelitos y demás basura; no la limpiaron en cuatro días. El servicio fue pésimo. El primer día pedí una manta extra, pero después de tres llamadas, dos entregas fueron solo sábanas. Finalmente tuve que contactar con Ctrip para pedir ayuda antes de que me enviaran una manta. Incluso mintieron a Ctrip, diciendo que no encontraban una manta gruesa. Me he alojado en innumerables hoteles y fui uno de los primeros usuarios de Ctrip; esta es la primera vez que escribo una mala reseña y la primera vez que me encuentro con un hotel tan terrible. Si no fuera por la reserva no reembolsable, no me habría alojado allí. Parece que no les faltan clientes; lo tomas o lo dejas.

I don’t understand why this is a 5 -star hotel. It was quite expensive, we went there during art week and we didn’t have much to choose from. But I read good reviews about this hotel and decided to give it a go. The rooms were smaller than pictured. They gave us a connecting room and we could hear the neighbors- there was not much privacy. The hardware of the bar installed on the shower door came off, and they just put the hardware on the counter without fixing it, and the bar almost came off and fell on my feet. Hair from previous guests was also found on the drain. However, the restaurants are not bad, we had room service a couple of times and were quiet satisfied with the food.

One of the best hotels I've stayed but the walls are very thin

Good location good service

Best location l, very central to all shopping and restaurants. Nicely decorated and very clean hotel.

This has been and is my favorite hotel in Miami! The location is in the center of Brickell right next to the mall. So it’s possible to walk around. I love the location! The amenities are amazing! I love the pool, I love the gym and the restaurants and bars as well. The rooms are super clean and have a beautiful aesthetic! The entire hotel smells amazing and looks luxurious and amazing as well. You can rent the city bikes for free and have amazing views from the balcony. The rooms are spacious. The staff is very kind! By far my favorite hotel in Miami!

客房光線偏暗，佈置偏簡陋，對居住舒適度有一定影響；勝在地段絕佳，整棟樓連通大型商場，下樓直通商圈，吃喝玩樂一站式搞定，出行非常省心。

酒店裝修豪華，典雅，鄰近Brickell Center,很方便逛商場，美食選擇多，距離近，景觀好，設施先進。

酒店真的非常不舒服，樓間距太近，房間結構不舒服，燈光很暗，床很塌軟，還沒咖啡機和熱水器，住的很壓抑