Celia Sugi
29 de diciembre de 2023
Unpleasant checkin checkout. Treated like a suspect, asked for my ID constantly even when checking out, multiple holds put throughout my stay on my card beyond just basic incidental fees. Was given incorrect information about what floor my room was on, and was not given information about all the many on-site dining experiences, which I overheard other guests receiving so perhaps different people receive different treatment. Housekeeping removed toilet paper daily, I had to keep requesting they replace it. Unsightly yellow stains all over room rug, please steam clean it, disgusting. Room was so small, you can’t open your suitcase and wardrobe at the same time. Evening concierge was more pleasant. Rooftop dining staff provided friendly and professional service with decent food and bev, design was lovely, pool and beach access was great, and location and neighborhood was very convenient.
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