I stayed at the Nia for a week on a business trip. I was expecting a superb experience based on the price tag, but found it wanting. Everything looks nice enough, but many things that I would expect to see in a hotel of this caliber are missing. For example, I noticed when going to sleep the first night that all four pillows on my bed were of the same kind - an enormous (not fluffy, just huge) synthetic one. I tried to make it work, but knew my neck would hurt for days if I attempted to sleep on it. I went down to the front desk and needed to have a long discussion with the staff about getting a different kind of pillow (they told me that housekeeping was gone for the day and they didn't have access to the linen closet, which seems like a terrible setup). Finally, they checked and were able to get down pillows for me, and told me I should've requested them when checking in. In my experience, nice hotels include a variety of pillows in the room by default, so I've never had to do this before and didn't expect to need to this time. Secondly, the reason I needed to go down to the front desk in the first place is that of the two phones in the room, neither seemed to work (though both were connected to power and seemed to be on). This also made it challenging to order room service the one night I wanted tea and dessert. There's a QR code they ask you to scan to see room service information, but it just took me to the hotel website, which didn't make it clear which menu(s) were available for room service. If there were an easier ordering experience (e.g. a dedicated tablet in the room) that didn't require me to call anyone, I would've used room service more. Finally, there were small touches that degraded my experience further - no robe or slippers in the room, and a Keurig machine for coffee and tea. The coffee was okay, but for some reason, the pods I got were always decaf (maybe they had run out of regular coffee?) The tea that comes from a Keurig is always a joke, so I would rather have seen a variety of coffee than useless tea pods. And quality aside, Keurig pods are a sustainability disaster. Given the daily room rate, I hope that I will see a Nespresso machine in my room next time. On the plus side, I found the room to be pretty quiet, and after I got a pillow upgrade, had many good nights of sleep. If you temper your expectations, Nia is a satisfactory hotel.
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