SpringHill Suites Memphis East/Galleria

In the first room they gave me toilet was inoperable, the shower curtain had mold and mildew on it and the wallpaper was peeling badly. When I contacted the front desk the csr asked me did I want a plunger to fixed the toilet. After explaining the issue I was given another room with a working toilet but the tub was dirty and this shower curtain had mildew and mold as well.

Property was fine. A few water issues and carpet had stains. Good location by the mall. I was charged by hotel and called for refund. Never received return call from manager Staff said she gave refund that never showed. I'm having to go through dispute at my bank.

The breakfast was horrible. I thought the scrambled eggs was grits until I dipped them on my plate. The sausage was not like any pork sausage I've ever had. It may have been turkey sausage. The consistency was unfamiliar. There were no forks. I asked the clerk and she said they were out of forks. It was a very unpleasant experience.

Price was good, but room not clean. Beds not comfortable at all. Elevator broken. We stayed on first floor but I heard a guy hollering from the elevator that he was stuck inside on the first floor. Not well kept up. Nice area and good brand usually. I would avoid this property.

We were disappointed. Our initial room had a non-working toilet. The check in attendant tried hard to help. She did move our room upstairs and apologized because the elevator was not working. The rooms were clean but the hallways and stairs were not.

We had reservations for 3 rooms: 1 elderly couple with mobility issues, one single, and another couple, one of whom was a few days out from knee surgery. On arrival, we were told that only 1 1st-floor room was available. Not ideal, but ok. Then we were told that the elevator only worked going up. Well that was a big problem as stairs were not possible for 2 sets of us. So I asked if we could have a refund as they could not provide reasonable access to a room. No because I "didn't request" a first floor room. Of course, I had no way to know the elevator was out! I wasn't interested in being out the money for 3 rooms so we stayed...the clerk put us in a room near the end of the long hall. Approx. 30 rooms would have been closer to the elevator. The knee patient's room had carpet at the entrance that was frayed to the point of creating a fall risk. The toilet paper holder is so far in front of the toilet that you have to stretch hard to reach - unless you are short & can't reach at all! 1 toilet ran all night. Breakfast was "cage free eggs" - only. They were white and looked so bad that most of us refused to eat them. The ones who did eat them said they were awful. The website indicated that this is a pet-free hotel, an important detail for 1 of us. However, 1 of our rooms was full of cat hair. We saw 6 dogs going into 1 room and 3 into another. Credentials for the internet did not work for one room; one had only enough signal to get mail, nothing else. Don't stay here!

I could tell this hotel was under new management this visit. Ive stayed here the last few years when in town and never experienced any issues until this visit. From checking in, being told my reservation number wasnt working and i didnt have one there with her doing very little to even double check. To me pointing out to her i saw my name on the check in paperwork on the desk. My room very dirty, things being left from previous people and wasnt picked up/cleaned from housekeeping, TV not working, WiFi password not working. Making us carry dirty linen to front desk by hand (no bag, basket nothing to put it in) in order to get new linen and the front desk trying to grab the DIRTY linen with her hands without gloves or placing it in bags. Never had a hotel make us do that before. Just overall terrible experience, will NOT be booking here again.

I chose because of location and reviews, but my room was nasty.Mold in bathroom and the room smelled like stale cigarettes and mold. The mattress was lumpy,dirty pillowcase on one of the pillows and the tub didn't drain.

Room was not clean. Dust on everything. Toilet in bathroom is leaning. The bed was very comfortable. Could use more pillows for pull out sofa bed.