Sonesta Simply Suites Memphis East Poplar Pike ​

Very good

The Sonesta Simply Suites Memphis East Poplar Pike should not operate as a hotel until a complete renovation is done to the entire facility. The staff I encountered were friendly and pleasant. The lobby area was clean and the furniture in this area appeared to be in good condition. The condition of my hotel room, the elevator and the hallways are clear signs that the hotel is not in the best shape. The rear entry door to the building was never locked during the two days of my stay. The door appeared to be broken. My room was in terrible condition - the carpet was dirty and had stains throughout, there were dirt marks on the wall, a hole in the wall in near the dining area, the vents were full of dust, the room smelled of cigarette smoke, the baseboard in the kitchen was damaged, the oven needed a deep cleaning, the bathtub faucet had a consistent leak, the ceiling in the bathroom was peeling from water damage, and there were roaches in the bathroom.

Terrible. Could never get anybody to answer the phone it was a busy signal the whole 5 days I called even at different times they won’t email back or call or reply to messages.

Room was extremely dirty, stains on Furnature, headrests, carpet. Kitchen didn't have any Apliances but it was advertised inline with the pictures as extended suite with all essential appliances. Missing cabinet doors and drawers, Room door was not able to close completely it was safety hazard, Roches walking on the walls and selling, Very musty smell, nearly any Furnature at the breakfast island was only one broken chair, Refrigater was making a very loud noice, Bathroom sink didn't have stopper and the water wold drain very slowly after each use vary nasty

The light on the microwave didn’t work. But my main complaint is that they have a roach infestation. I killed four of them in the two days prior to my checkout.

the stay and hotel was nice first room had roaches they transferred my room but it was a rude ho otw this morning around 10:30 baby nobody be nowhere to be found AT FRIMT DESK how you expect me to wait on yall to come back and it’s close to checkout do your job go or quit