Kate Georgia
27 de agosto de 2021
Ive stayed at aura on 3 separate occasions and I really love the rooms and the view is one of my favourite of all hotels I've stayed in. The rooms are good size, magic view , modern kitchen, but bathroom is too small for 2 bdrm apartment. I hit my elbow so many times and only enough room for 1 person to brush teeth at a time. It was way to small. Also the cleanliness everytime ive stayed here has been appalling. This time there was wee all down side of toilet with a white towel placed over it but coukd see yellow stains over towel, so disgusting and when I said something, no one came to clean...I was mortified by this. It is lockdown and I understand things are a little strange but if you charge people to stay in a room then please have the respect to at very least be hygienic. This would definately be a health hazard and something I've never come across before. As I am currently homeless I have been staying all over Melbourne in some fabulous hotels until lockdoen finishes and I get get a more permanent home.... I really hope this hotel does something about the standard of cleanliness as I cannot stay here again till its rectified and can't recommend it to anyone else and that's a shame cos I live this hotel.....and its spectacular view....
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