Courtyard Melaka

My partner high recommended this hotel cause she stayed here before. And My personal experience I find the service were good from the reception, security guard, housekeeping and a guy at gym v friendly , Chef, F&B team very energetic v welcoming u to bfast. Person who delivered meal to our room also v friendly. However, some awful experienced at first room assigned room 2002 AC not cold and v bad sewage the moment you open the entrance door. We asked for room move then to 2703 the moment we entered overpowering of air freshener was sprayed follow by we saw the sofa have a big round stained and a debris on the floor so I immediately told the bellman unacceptable but it was too late we decided to stay. On Sat 2nd night at wee hour of 12 midnight, my room was on Do Not Disturb sign on and staff still knocking on my door for few times to deliver something for we have not asked for. We got a shocked of our life from the Big Bang knocked and call the operator…. And he said sorry… worse experience ever. My partner got very scared and got migraines after. Do not invade or ignore people privacy sign. Overall our stay was a OK even though with few incidents happened.

A really GREAT hotel but we won't be coming back... Check in was smooth but was shocked when we entered the room that housekeeping clearly hadn't finished cleaning, leaving the room unacceptably messy (room 1718). The front desk staff did apologize and offer complimentary drinks and breakfast as a token of apology BUT the delay significantly impacted our first impression. They moved us to next available room. However the new assigned room feels very warm (room 1508). We can't even adjust the aircond settings. So after another complaint, and for the 3rd time we switched to another room. And yes staying in this hotel come with a lot of perks but one bad experience ruining it forever...

Had to be careful during shower, water leaks out from the bathtub. The toilet floor trap was choke.