68 70&72, Jalan Lembah 19, Bandar Baru Seri Alam, 81750 Masai, Johor, MalasiaVer datos del hotel
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1 noche
Valoraciones de usuarios
7.4/10
174 valoración
Para garantizar la autenticidad de las valoraciones mostradas, no calculamos simplemente la media. En su lugar, nos basamos tanto en la credibilidad de la valoración como en la fecha de la estancia para determinar la puntuación final.
Valoraciones verificadas
Ubicación8.2
Instalaciones7.1
Servicio7.4
Limpieza7.1
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Todos los comentarios(174)
Valoraciones positivas(143)
Valoraciones con fotos/vídeo(38)
Ubicación fantástica(15)
¡Estancia excelente!(12)
Olor extraño en la habitación(9)
Anfitrión amable(9)
Buena ubicación(7)
Buena relación calidad-precio(6)
Valoraciones negativas(31)
Usuario invitado
Suite familiar
Fecha de estancia: jun 2026
Viaje de negocios
1 valoración
4.5/10
Fecha de publicación: 11 jul 2026
Room no 209,wifi tak ade line,teh pun takde,hanya air mineral,
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Respuesta del alojamiento: Dear Guest User, thank you for your feedback. We sincerely apologize that the Wi-Fi signal was unavailable in Room 209 and that the tea sachets were missing. Our maintenance and housekeeping teams have been informed to investigate and improve these issues. We hope to welcome you back for a better stay.
Usuario anónimo
Habitación doble Deluxe
Fecha de estancia: may 2026
Reserva para otras personas
19 valoración
2.0/10
Fecha de publicación: 11 jun 2026
Very old hotel and not well kept. Location is ok, easy to find food
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Respuesta del alojamiento: Dear Anonymous User, thank you for your feedback, we are sorry that the hotel did not meet your expectations. Your comments regarding the property condition have been noted for improvement.
Nizam Masood
Habitación doble Deluxe
Fecha de estancia: feb 2026
Viaje con amigos
4 valoración
10/10
Excepcional
Fecha de publicación: 19 mar 2026
Location is good. Many eateries around the area and also very lively. Hotel seems nice. And room are good. All good. Will stay again.
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Usuario anónimo
Habitación doble Deluxe
Fecha de estancia: may 2026
Viaje de negocios
2 valoración
5.0/10
Fecha de publicación: 30 jul 2026
Poor floor, poor cleanliness, room not condusive and bad smell. The I will not repeat this hotel again
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Usuario invitado
Habitación estándar con 2 camas individuales
Fecha de estancia: jun 2026
Viaje en solitario
16 valoración
8.0/10
Muy bueno
Fecha de publicación: 5 ago 2026
Not bad
Location wise
Accessable to JB town.Quite tidy.
Recommend for solo traveller
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Zoking
Habitación doble Deluxe
Fecha de estancia: abr 2026
Otro
2 valoración
2.0/10
Fecha de publicación: 18 may 2026
Asked for refund but the staff due to wrongly booked but the staff said they not handle booking from online meanwhile the hotel only can approve free cancellation. Staff keep stalling by saying they will call back but they took forever to call back.
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Respuesta del alojamiento: Dear Zoking, we sincerely apologize for the inconvenience regarding your refund request. We understand your frustration and will review this matter internally to improve our communication and handling process with online bookings.
Usuario invitado
Habitación doble Deluxe
Fecha de estancia: abr 2026
Familias
1 valoración
3.0/10
Fecha de publicación: 4 may 2026
It's totally a scam. The onsite rooms are different from the picture. Both rooms we booked are totally smoky. They masked it by spraying those lemon air freshener. We requested to change room, guess what, it's the same musky, smoky rooms. The comments and ratings definitely were fakes. I hope this message gets out to travellers. Trip.com also never get back to me on refund. The rooms are totally not inhibitable.
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Respuesta del alojamiento: Dear Guest User, we sincerely apologize for the unpleasant experience you encountered during your stay. Your feedback regarding the room condition and cigarette smell is taken seriously and will be addressed with the relevant team for immediate improvement.
Usuario invitado
Suite triple
Fecha de estancia: mar 2026
Familias
1 valoración
6.0/10
Fecha de publicación: 25 abr 2026
Extremely strong cigarette smell in the room
We checked in as a family, but were immediately greeted by a very strong smell of cigarette smoke in our room. It felt as if someone had just finished smoking right before we entered. Even after leaving the windows wide open for a long time, the odor persisted. What’s worse is that after returning home, I realized all the clothes I brought back now smell like cigarettes. This is very disappointing for a family stay. I hope the hotel improves its non-smoking policy enforcement and deep cleaning process.
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Respuesta del alojamiento: Dear Guest User, we sincerely apologize for the strong cigarette smell you experienced in the room. Your feedback regarding the non-smoking policy and deep cleaning process is greatly appreciated and will be taken seriously for improvement.
Jahidahamedtawhid
Habitación doble Deluxe
Fecha de estancia: ago 2025
Viaje en solitario
18 valoración
6.0/10
Fecha de publicación: 9 dic 2025
Very affordable for the price, service needs to be better overall good for price
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Respuesta del alojamiento: Dear Jahidahamedtawhid, thank you for your feedback, we’re happy you found the stay affordable and will take note of your comments on service improvement.
Iz rain
Habitación doble Deluxe
Fecha de estancia: may 2026
Familias
3 valoración
6.0/10
Fecha de publicación: 23 jul 2026
Location is good. More shops nearby. Clean and spacious
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Respuesta del alojamiento: Dear Iz rain, thank you for your review. We are delighted you enjoyed our convenient location, nearby shops and the clean, spacious room. We truly appreciate your support and look forward to welcoming you back again.
Usuario invitado
Suite triple
Fecha de estancia: sep 2025
Viaje con amigos
2 valoración
10/10
Excepcional
Fecha de publicación: 18 nov 2025
Nice and clean
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Respuesta del alojamiento: Dear Guest User, thank you for the kind rating and we’re glad you enjoyed the clean and pleasant stay.
Usuario invitado
Suite familiar
Fecha de estancia: ago 2025
Familias
4 valoración
4.0/10
Fecha de publicación: 2 oct 2025
Rubbish from previous guests were not removed. Toilet was stained everywhere. Toilet door lock was broken. On the 2nd night the there was a blackout for over 1 hour. Although not entirely the hotel's fault, no offer was made to compensate. Will try not to stay there again.
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Respuesta del alojamiento: Thank you ra for your honest feedback. We sincerely apologize for the rubbish left behind, the stained toilet, and the broken door lock. We also regret the inconvenience caused during the blackout and understand your disappointment. We will take these issues seriously to avoid recurrence.
Usuario invitado
Habitación estándar con 2 camas individuales
Fecha de estancia: oct 2025
Viaje en solitario
1 valoración
6.0/10
Fecha de publicación: 21 nov 2025
The room smell was unbearable at times and the bed was very itchy to sleep on.
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Respuesta del alojamiento: Dear Guest, thank you for your feedback and we will look into the room smell and bed itchiness immediately.
Jajam NuPsytara
Habitación estándar con 2 camas individuales
Fecha de estancia: feb 2025
Viaje de negocios
3 valoración
5.5/10
Fecha de publicación: 19 mar 2025
The room was dirty, the wall got stains, towel were torn, the only good thing is the AC was cold.
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Respuesta del alojamiento: Dear Jajam NuPsytara, we sincerely apologize for the room condition. Cleanliness is a top priority, and we will take immediate steps to improve.
Gokilan mohan
Habitación doble Deluxe
Fecha de estancia: may 2026
Viaje con amigos
3 valoración
8.0/10
Muy bueno
Fecha de publicación: 21 jun 2026
there got near lot off shop lots
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Respuesta del alojamiento: Dear Gokilan mohan, thank you for your review. We are delighted you enjoyed our convenient location with many nearby shops. We truly appreciate your support and look forward to welcoming you back again.