Four Points by Sheraton Manado

The reception did not give a clear explanation to the shortcomings of the room when upgraded for fee

Good Service, Excellent Location, Nice Bed, Clean, Comfort.

The location of the Four Points by Sheraton Hotel was very good, however not perfect. While it was located at the Manado Town Square Mall, a great location as you could access many different necessary places from the hotel to the mall. However, the location of the hotel made it virtually inaccessible to any other top place in Manado, thus forcing us to use high amounts of automobiles to thoroughly travel throughout Manado. The cleanliness was nearly perfect, and whenever the services remade the rooms, it seemed unbeatable by any other hotel. The gym was kept very neat and many other facilities were clean. The service was amazing; quick and effective cleaning, helpfulness, respect/kindness, and responsiveness, all you could ever ask for from a hotel service. The pool was enjoyable, having a pool bar with a great view of the ocean and Manadotua Island, especially during the sunset. The gym was very accessible. Overall, the hotel was a 4.9/5 in my experience.

We stayed with the hotel from 9-11 Dec 24 The maintenance of the rooms were very lacking. For minor issue (there were more actually) like having to use a moldy shower head on the first day (cleanliness and hygiene) to major issue like experiencing a falling glass door on the 2nd day morning (safety). What was disappointing from this large hotel chain was the inadequate handling of the safety matter. After we reported the falling door issue, we were left waiting with the dismantled glass door (inclusive of shattering glass pieces) in the toilet. In additional the ladder and equipment were also left in the toilet by the maintenence guy ( we dunno where he went) I was unsure how we were expected to remain in our room (especially if we needed to use the toilet) or go about like nothing had happened. It was only after several rounds of asking (2 hours) that we were allowed a change of room ( and that was only offered to us after we HAD to ask even though it was obvious there were many rooms available) I do hope you will seriously look into your maintenance as it was a very dangerous encounter. I could not imagine if I were a more elderly person with less strength ( to hold on the half fallen door) and poorer eyesight ( to avoid stepping on the shattered glass on the floor) Other than the good view and location of your hotel, I could not find any positive of our stay with you.

Excellent location, great variety of breakfast, delicious local dishes, facilities are a bit old but kept clean, staff are friendly and always ready to help.

Nice hotel, the view at the pool was amazing, the breakfast ok.