We are currently staying at this hotel and unfortunately, the experience has been very disappointing given the category and expectations. While the property itself has potential and the pool area is pleasant, the overall service and operational standards fall significantly short. Check-in experience: Arrival was poorly managed, with only one staff member handling guests. She was polite but clearly overwhelmed, resulting in delays and a disorganized process. Lack of basic support: No porters were available, and we had to carry our own luggage to the rooms, assisted only by an intern. This is not what one would expect at this level. Room standards and maintenance: The rooms did not meet expected cleanliness standards. One of the toilets was visibly unclean on arrival, and it took over an hour for housekeeping to attend. More concerning, maintenance issues such as a non-functioning flush and a clogged shower were not proactively addressed and required repeated follow-ups over more than a day to resolve. Additionally, the staircase to one of our rooms was very steep and potentially dangerous in the event of a fall, raising safety concerns. Responsiveness and service: Calls to reception frequently went unanswered, making it difficult to get timely assistance. Housekeeping was inconsistent and only done after repeated follow-up. The restaurant service was slow and inattentive, and the hotel appears to rely heavily on interns without adequate supervision, which is reflected in the overall guest experience. Lack of management follow-through: These issues were formally escalated to management via email during our stay. Unfortunately, there has been no follow-up or improvement, which is particularly disappointing. Overall: The facilities themselves show promise, but the operational execution is poor. There is a clear gap in service delivery, responsiveness, and attention to detail. We hope to see improvements during the remainder of our stay and would be happy to update this review if the issues are addressed.
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