Please read this before booking this hotel! To begin with, the hotel is very clean and well maintained. The pool is spotless and pleasant to spend time in and around. The area around the restaurant and pool is also a big plus. However, the first thing you are met with at check-in is a tourist tax of €70 for a seven-night stay. This came as a surprise because it is a significant amount of money that could have been spent on many other things during the holiday. We then asked about pool towels and were told that they could be “rented” for €5 per person. The towels were very worn out and faded. They were not replaced or washed at any point during the week, which meant they became quite dirty by the end of our stay. All of the pool towels were different colours, brands and styles, and they clearly looked old and heavily used. Personally, I got the impression that they were towels left behind by previous guests and that the hotel now charges guests to use them. If the towels were considered dirty when returned, there was also an additional cleaning fee. For €5, I could have bought a brand-new towel in a local shop. At a four-star hotel, I expected pool towels to be provided as part of the service. There were many small things that, together, created the impression that the hotel is more focused on making money than providing good service. For example, at a four-star hotel I expect at least shampoo and conditioner to be available in the room. They do not have to be luxury products, but there should be something. There was nothing, so we had to buy our own. The minibar was also completely empty. And the WiFi didn’t really work so well up in the rooms, but it was ok in the poolarea. At the pool area, guests are not even allowed to bring their own bottled water if it was purchased outside the hotel. I understand not allowing outside food or snacks, but water should be an exception. The exact same bottle of water costs around €0.80 in a nearby shop but €3 at the hotel. In addition, you are not allowed to use the sun loungers that are placed in the water unless you buy something from the hotel bar. Again, this is another small thing that contributes to the feeling that the hotel is more profit-driven than guest-focused. At many other four-star hotels, for example in Turkey, I have never experienced anything like this. The biggest issue for us, however, was how incredibly noisy the rooms are. We stayed in a standard room and could hear our neighbours talking and showering. Every sound came through the walls. The hotel attracts many young guests who party at night and return late, which meant that we woke up several times every night because of noise from the corridors and nearby rooms. On top of that, the housekeeping staff started cleaning rooms and corridors at around 7:00–8:00 a.m., waking us up once again. We did not sleep through a single night during the entire week, which is very disappointing when you are trying to relax on holiday. The food
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