Imperio Residence Seafront by Perfect Host

Terrible, terrible, TERRIBLE that's all I can say about my experience, the building is abandoned completely, Mall level is totally empty with only 1 mart to get essentials. We booked 2 rooms together. First of all the management was very bad, no contact from the host at all in advance, I had to contact them and still they keep insisting they will only give information on the day of check in. Room was so dirty, white towels almost turning black, we had to wear slippers in the room as we didn't feel comfortable walking barefoot. Toilet was even more dirty, Toilet seat was broken and dirty as it wasn't cleaned properly. Shower area also had mould. there was no bidet head on the bidet pipe which felt like public toilets. The foot-mat was the outdoor one and very very bad quality, we couldn't even use it to our feet after shower. The management is only available from 9am to 8pm for contact if any problem after this time, you are on your own. We couldn't turn on netflix as the Internet wasn't working properly, once we got it connected we couldn't login to our Netflix as the Netflix account was locked. we tried for an hour and then gave up. I got a reply at 9am while checking out which wasn't helpful at all. There are much have better options available in Melaka, this was a terrible mistake booking this place. I would not recommend this to anyone. Most of the hotels are much better in Melaka. We are hosts ourselves and when someone books our place we reach out to them arrange everything in advance. This property is managed terribly. Take your money somewhere else.